Senior Business Analyst

Job Title: Senior Business Analyst

Client: Agency of the United Nations

Location: Geneva, Switzerland (hybrid: onsite, with the possibility to work remotely 2 days per week). Candidates must be based in Geneva or within commuting distance.

Type of Engagement: Freelance / T&M consultancy – 6 months, with possibility of extension

Rate: Max 850 CHF per day all inclusive

Start: November 2026

Relocation: no relocation support or visa sponsorship provided

For an Agency of the United Nations in Geneva, we are looking for a Senior Business Analyst to manage the collection, articulation and realization of user stories, business requirements and to-be processes throughout the project, working closely with the assigned project manager on a solution design and delivery that meets the business functional and quality requirements.

Main Responsibilities:

· Collaborate and communicate closely with stakeholders via a distributed model, to regularly deliver business requirements, process designs and prototypes

· User story design and management

· Requirements gathering, including acceptance criteria definition

· Business process modelling, including synthesizing different teams’ business practices into a common workflow with data flows and defined business logic

· User Acceptance Testing (UAT) management, including script creation, testing and acceptance criteria sign-off

· Resolve user issues and challenges with careful communication

· Research and showcase ways to leverage new and existing features of conference management tools

Hard Skills:

· At least 6 years of experience as a Business Analyst delivering IT implementation projects

· Experience working on Customer Relationship Management (CRM) solution projects

· Experience working on automated workflow solution projects

· Knowledge of conference/event management applications

· Experience in international organizations, customer experience or stakeholder engagement transformation programs

· University degree in information technology, computer science or a related field, or equivalent professional experience

· Excellent spoken and written English

· Nice to have: certification in business analysis (e.g. CBAP, PMI-PBA, ITIL) or Business Process Modelling, Microsoft Dynamics 365 certification, Project Management certification or experience

Soft skills:

· Analytical problem-solving capability in complex or ambiguous contexts

· Ability to work independently and in a team setting

· Ability to adapt quickly to changing project requirements

· Capability to propose innovative solutions

· Open to receiving feedback and constructive criticism

The ideal candidate is a senior Business Analyst with solid experience on CRM and workflow automation projects, ideally in an international organization, who is comfortable driving requirements, process design and UAT from start to finish.

What do we expect from you?

We expect enthusiasm and creative solutions. Active contribution to nurture the Community with research, scouting and concept of new solutions will be required.

OUR Client

An Agency of the United Nations based in Geneva, running a CRM and stakeholder engagement transformation programme.

www.dropacode.com