Senior Business Analyst - Embedded Networks & Utilities

Be the embedded networks expert in a global utility technology business We are looking for a Senior Business Analyst with deep retail energy experience and specialist knowledge of off-market embedded networks in the Australian energy market. Sitting at the intersection of retail operations, billing, metering and regulation, you will translate the commercial and compliance requirements of embedded network sites into clear, practical business and system changes. You'll work across customer onboarding, parent- and child-meter reconciliation, tariff and pricing configuration, billing accuracy, and the obligations that apply to exempt sellers and off-market customers. As the link between commercial, operations, technology and compliance teams, you will produce the requirements, process maps and analysis needed to onboard and service embedded network portfolios accurately and profitably. What you’ll do This role requires someone who understands how embedded networks work in practice, and has experience within an energy retailer, embedded network operator, utility software provider or related industry environment. Gather, document and validate business requirements across embedded network onboarding, billing, metering and customer service processes. Map current and future state processes across the embedded network lifecycle. Work with parent-child metering structures, tariff configuration and billing reconciliation across embedded network portfolios. Analyse operational, meter and consumption data to identify reconciliation issues, revenue leakage and process improvement opportunities. Translate exempt-selling and retail obligations into practical system, process, communication and reporting requirements. Produce functional specifications, user stories, acceptance criteria and test cases. Support the configuration and validation of tariffs, pricing structures and multi-utility billing arrangements. Partner with product, technology, operations and compliance teams to deliver business and system change. Support regulatory reporting, user acceptance testing, implementation and post-go-live validation. Act as a subject matter expert on embedded network operations and off-market customer environments. What you’ll bring We are looking for someone who combines strong business analysis capability with deep utility industry and embedded networks knowledge. Experience/Skills Experience as a Business Analyst within the Australian energy or utilities sector, with direct exposure to embedded networks or exempt-selling environments. Worked with embedded networks, exempt-selling arrangements and off-market customer environments. Experience with retail energy operations, including billing, metering, customer transfers and customer service. Experience working with utility billing, CIS, CRM or related platforms. Strong analytical capability, including confidence working with large datasets to identify issues and trends. Able to translate complex regulatory and operational requirements into clear, practical documentation. Strong stakeholder engagement skills and able to work across commercial, operations, technology and compliance teams. Multi-utility knowledge Demonstrated product knowledge across the full suite of utility services delivered through off-market embedded networks, including electricity, gas, water, HVAC and thermal energy, telecommunications and data services. Understanding of bundled and multi-utility propositions, including the data models required to support mixed-utility portfolios. Knowledge of the regulatory regimes governing different utilities and the practical implications for billing, disclosure and dispute resolution. Why Tally Group? Tally Group designs, builds and operates next-generation software that powers utility retail businesses across Australia, New Zealand, Japan, the Middle East and the United States. Our cloud-native platform supports customer onboarding, billing, market transactions, compliance and customer engagement across electricity, gas and emerging multi-utility markets. We work with utility retailers across competitive, regulated and embedded network markets, helping them navigate industry change and move beyond the constraints of legacy technology. Our global teams combine deep industry knowledge with modern technology to solve complex commercial and operational problems. As the embedded network sector continues to grow, this role offers the opportunity to work at the centre of a dynamic and evolving part of the utility industry—while collaborating with knowledgeable colleagues and customers across multiple markets. If you have genuine, embedded networks expertise and want to apply it to meaningful technology and industry change, we’d like to hear from you.