Senior Business Communications Specialist

This role is four days onsite at our Seneca One Buffalo, NY location, with the flexibility to work from home one day per week

Overview:
Develops and coordinates lines of communication within a line of business among employees. Implements policies and programs to increase employee awareness and knowledge of activities affecting employees.

Primary Responsibilities:
Works directly with business line management to develop, manage, implement, and evaluate internal communications, to include sales/service/operations, change management, employee engagement, and organizational initiatives.

Define and execute communication and change strategies that support Technology programs, partnering with cross-enterprise teams to drive awareness, alignment, and adoption.

Develop and implement stakeholder feedback mechanisms to capture insights. identify trends, assess effectiveness, and inform continuous improvement.

Establish and facilitate employee focus groups and engagement forums to build program awareness, support training, gather feedback, and strengthen adoption.

Plan and facilitate program events and engagement activities including program updates, change communications, and success recognition; develop run-of-show materials and coordinate with A/V and other delivery partners.

Develop executive-level presentations, newsletters, dashboards, and analytics that clearly communicate program progress, outcomes, risks, and key insights.

Translate complex Technology strategies, scope, and technical information into clear, accessible communications for non-technical and enterprise-wide audiences.
Identify, prepare and implement plans for significant organizational announcements and respond to employee inquiries.
Manage or maintain divisional and/or program intranet pages, including content design.
Lead the evaluation and potential implementation of new communication delivery channels.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Supervisory/ Managerial Responsibilities:
May serve as a team lead

Education and Experience Required:
Bachelor’s degree in communications or related field or equivalent in experience
Minimum of 5 years' communications-related experience
Relevant PC skills
Knowledge of contemporary communications channeled
Design and publication skills

Education and Experience Preferred:
Minimum of 5 years' professional communications experience

Location

About Us

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more.

Ready to join our team? Submit your application today!

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M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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