Senior Business Systems Analyst – Digital Transformation (100% Remote, Ontario)

Make an impact in the insurance sector for our client by transforming complex business needs into practical technology solutions. Contribute to digital innovation through discovery, analysis, stakeholder engagement, and solution planning.

• Salaried: $50-55 per hour.

• Incorporated Business Rate: $60-65 per hour.

• 1-year contract with the possibility of an extension.

• Full-time position: 37.50 hours per week.

• Enjoy the flexibility of remote work.

• Lead pre-discovery and problem-framing with business sponsors to clarify needs, objectives, root causes, capabilities, and roadmaps, including when information is limited.

• Lead Lean UX sessions and discovery workshops, assess current and future states, identify gaps, gather requirements, and align scope and work plans.

• Assess change impacts on systems, processes, procedures, and clients, and manage risks, issues, and cross-team dependencies by resolving or escalating concerns.

• Create and maintain requirements, epics, user stories, data mappings, and project artifacts, and prepare or review business and technical documents, communications, and user guidance.

• Support the business with the rollout of developed solutions, with a focus on end-to-end validation.

• Manage business and technology stakeholders, including AVP-level leaders and above, and present findings and recommendations to support executive decisions.

• Lead cross-team solution, technical, and feasibility discussions, identify required technology teams, and submit technical intake requests.

• Coordinate cross-functional planning, cost gathering, estimates, and timelines.

• Compare solution options, costs, feasibility, and trade-offs, and recommend a suitable approach.

• Experience with client-facing technologies and legacy-to-modern system transformations.

• Experience with data and integration modelling and business case development.

• Experience managing risks, issues, and dependencies, conducting change impact analysis, and developing leadership recommendations.

• Knowledge of business and technology platforms, or the ability to learn digital products.

• Strong understanding of privacy, compliance, controls, and security.

• Skills in test execution and interpreting results.

• Proficiency in using AI for exploration, analysis, and documentation.

• Familiarity with financial services.

• Customer-facing operations experience.

• Modern Web, Data Engineering, and Digital skillsets.

• Bilingualism to support stakeholder communications and presentations.

• Clear communication and executive presentation skills.

• Ability to explain complex concepts and align decisions.

• Ability to collaborate in a matrixed team.

• Creative problem-solving in ambiguous and changing environments.

• Ability to uncover root causes with limited information.

• Ability to prioritize work and manage time effectively.

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.