Senior Campaign Operations Manager

Senior Campaign Operations Executive

GIG Retail (a Smollan company)

Full Time, Permanent

Salary: £40,000 - £45,000 per annum + annual bonus scheme

Working: Monday to Friday, 35 hours per week
Location: Hybrid - 3 days from home and 2 days in our Leeds Head Office!

Who are we?

We’re GIG – a people-first business with creativity and commerce at our heart. We work with brands and retailers across the globe, delivering strategic retail media solutions that cut through the noise. We’re driven by our values – from Integrity and Accountability to having People at Heart. It’s how we do business, and it’s why our team is at the centre of everything we do.

The Role:

Are you a proactive, process-driven leader with a passion for operational excellence? As our Senior Campaign Operations Manager, you’ll partner directly with the Head of Client Operations to deliver our client-facing campaign execution.

Leading a dedicated team of Campaign Managers and Executives, you will oversee the end-to-end delivery of multi-channel campaigns—spanning media execution, creative alignment, and campaign reporting for leading brands across key retail accounts. If you thrive on building high-performing teams, fostering trusted client relationships, and turning complex operational workflows into smooth, impactful results, this is the role for you.

Key Responsibilities:

• Support the Head of Client Operations to mentor and inspire a high-performing team of Campaign Operations Managers and Executives. You’ll coach your team through client-facing campaign execution while cultivating a collaborative, innovative, and continuous-improvement culture.
• Act as the primary senior operational contact and trusted advisor for key retail clients—building strong relationships, providing strategic recommendations, and proactively resolving campaign issues to drive satisfaction and growth.
• Oversee seamless campaign execution from booking through to post-campaign analysis (PCA) across print and digital media, ensuring artwork guidelines, templates, and critical paths are strictly followed.
• Oversee third-party suppliers and media partners, holding them accountable to strict service level agreements (SLAs) from initial creation through to campaign execution.
• Collaborate with internal media proposition, insights, and platform teams to embed new media channels, streamline campaign management workflows, and maximise operational efficiency.
• Provide clear visibility to the Client Partner/Director(s) and Head of Client Operations of team delivery performance and SLA compliance

What We’re Looking For:

• A confident, hands-on leader who can build and manage high-performing teams
• Exceptionally organised with a process-driven mindset and strong attention to detail
• A natural collaborator, comfortable working cross-functionally across teams
• Proactive and solutions-focused, with a calm and confident approach to problem-solving
• Experienced in end-to-end campaign delivery across digital and print media
• Strong client relationship builder, confident engaging at mid to senior level
• Skilled at managing third parties and media partners to meet deadlines and SLAs
• Comfortable using Google suite (Sheets, Docs, slides)
• Passionate about operational excellence and continuous improvement