Senior Case Manager / Case Flow Lead

📍 Remote Position

🕒 Monday to Friday

We are looking for a Senior Case Manager / Case Flow Lead to oversee case operations, lead a team of legal professionals, drive performance, and ensure cases move efficiently from start to finish. This is a leadership role for someone who can successfully manage people, production, and numbers.

Key Responsibilities

✅ Lead and manage Case Managers, Legal Assistants, and support staff.

✅ Conduct case review meetings and monitor case progression.

✅ Track KPIs, productivity metrics, billable hours, and team performance.

✅ Ensure proactive client communication and exceptional client experience.

✅ Identify bottlenecks, improve workflows, and drive operational efficiency.

✅ Oversee retainer compliance, profitability, and case closure goals.

✅ Hold team members accountable for performance and results.

MUST-HAVE Qualifications

✔ Previous experience leading and managing teams with direct reports (REQUIRED).

✔ Experience in a law firm, legal operations, or case management environment.

✔ Proven track record managing KPIs, productivity metrics, and team performance.

✔ Strong leadership, coaching, and accountability management skills.

✔ Experience conducting case reviews, performance reviews, and workflow oversight.

✔ Ability to analyze metrics, identify trends, and make data-driven decisions.

✔ Excellent client communication and escalation management skills.

✔ Experience with case management systems such as Clio, Filevine, Litify, SmartAdvocate, MyCase, or similar platforms.