Senior Community & Communications Manager

The role and the team

As a Senior Community and Communications Manager (all genders), you coordinate what reaches Lucanet’s customers and partners across every team, and lay the foundations for a Lucanet customer and partner community. You build the visibility and structure that help us communicate with greater impact and consistency.

This is a remote role based in the Netherlands, within the Communications and PR team. You work closely with Product, Customer Excellence, Legal, Finance, Marketing and customer-facing teams on their customer and partner communication needs. We look for people who keep growing, take real ownership, and lift the people around them.

What you’ll do

• Coordinate customer and partner communications across Product, Customer Excellence, Legal, Finance, Marketing and customer-facing teams
• Maintain one overlap-free communications calendar and improve send frequency discipline across all outbound customer and partner messages
• Deliver in-product communications with the Product team that support adoption and positive customer outcomes
• Build analytics and reporting that give the organization visibility into outbound communications performance
• Act as the central contact for Legal, Finance and Incident Management, turning their needs into clear, audience-appropriate communications
• Prioritize competing requests with clear judgment, and adjust cadence, channel mix and content based on engagement data
• Use AI content tools critically to speed up drafting while keeping brand accuracy and tone
• Lay the strategic and operational groundwork for a Lucanet customer and partner community

You’ll report into the Communications and PR team and work as an individual contributor.

What you bring

You have

• Coordinated B2B customer or partner communications across multiple stakeholder groups, ideally in a SaaS or technology setting
• Aligned teams with different priorities and limited capacity, prioritizing competing requests with clear judgment
• Used marketing automation or CRM platforms such as HubSpot or Planhat, including audience segmentation
• Turned engagement metrics into concrete improvements to cadence, channels and content
• Applied critical editorial judgment to AI-generated content
• Excellent written and verbal communication in English and German

It’s a plus if you also have

• Experience or demonstrable interest in building B2B customer and partner communities
• Language skills beyond English and German

Perks at work

• Flexible and hybrid working: our Lucaflex model lets you plan your working hours and location according to your needs and professional responsibilities.
• Remote work from another country: work up to 90 days a year outside your home country, supported by our partner Workflex.
• Professional development budget: get dedicated time, resources and budget to build the skills for your career path.
• Structured development process: quarterly catch-ups with your manager, built on clear expectations for impact, competence and influence.
• Paid volunteer days: take the time to volunteer, alone or with your team, for causes you care about.
• Health and wellbeing support: access company wellbeing programs, sport subsidies and mental health support through external partners.
• Paid vacation days: take 28 days a year to rest, travel and recharge.
• Health and sports support benefit: receive support for your health and sports, provided in place of private health insurance.
• Pension support: build your retirement savings with employer pension contributions.
• Transportation allowance: receive a transportation allowance in line with Dutch regulations.