Senior Consultant – IT Operations Management (ITOM), ServiceNow (m/f/d)

Aachen, Berlin, Dortmund, Dresden, Erlangen, Frankfurt, Hamburg, Munich or Stuttgart (Hybrid) | Full-time | €75,000–100,000 gross/year We're hiring a Senior ITOM Consultant to join the largest ServiceNow partner in the DACH region. This role requires hands-on ServiceNow ITOM and CMDB expertise built over several years — not general ITSM exposure. Responsibilities Assess clients' current IT infrastructure and ITOM processes Independently lead ITOM projects and sub-projects Design future-state ITOM solutions, including CMDB/CSDM architecture Run workshops, trainings, and client presentations (German & English) Provide functional/technical guidance during implementation Coach junior project members; support presales Requirements 5+ years in infrastructure and application management Several years of verifiable, hands-on ServiceNow ITOM and CMDB/CSDM experience — this is a hard requirement. Candidates with only general ITSM background, or ServiceNow experience limited to the last 1–2 years, will not meet the bar for this role Solid understanding of IT as a service organization Monitoring tools, ITOM process knowledge, JavaScript a plus ServiceNow Implementation Specialist certification preferred (please include credential ID/proof) German language proficiency at C2 level (business fluent), very good English Valid German work authorization and eligibility for German social security registration required — applications without EU/German work eligibility cannot be considered Structured, self-driven, strong communicator Benefits Largest ServiceNow partner in DACH, specialized ITOM career track, highly flexible/remote work model (up to 5 months/year from within the EU), utilization-based bonus, optional company car, health & sports perks, 30 vacation days.