Senior Content Designer

Guiding the future of NSW education

Position details

• Clerk Grade 9/10
• Full-time, Salary: $133,348 to $146,945 p.a. plus employer’s contribution to superannuation and leave loading
• Ongoing role
• Close to Wynyard station & hybrid work arrangements available
• Contact for enquiries: Leanne Mezrani via Leanne.Mezrani@nesa.nsw.edu.au

About us

At the NSW Education Standards Authority (NESA), we are dedicated to carrying out meaningful work that drives improvements and elevates student achievement across NSW, now and into the future.

We accomplish this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).

NESA is a unique organisation in NSW (of around 740FTE staff) with significant state-wide impact. Visit our website to learn more about the important work we do.

About the role

Help shape how teachers, schools, students and the wider NSW education community find, understand and use NESA's information.

As a Senior Content Designer, you'll work with teams across NESA to design clear, accessible and user-focused content that meets audience needs and supports business objectives.

You'll combine content design expertise, user insights and strategic thinking to simplify complex information, improve digital experiences and influence how content is created and managed.

Working within the Content Design and Delivery team, you'll lead content initiatives, partner with stakeholders, and help build content design capability and a more consistent, customer-centred approach across NESA.

On a day-to-day basis you will be responsible for:

• Partnering with stakeholders and subject matter experts to understand business priorities, identify user needs and develop effective content solutions.
• Leading the design and delivery of clear, accessible and user-focused digital content, including simplifying complex information and improving user journeys.
• Developing content strategies and recommendations informed by user research, data, insights and content best practice.
• Providing expert advice on content design, accessibility, plain language and digital content standards.
• Managing content projects from discovery through to delivery, balancing competing priorities and maintaining quality.
• Evaluating content performance and using research, analytics and user feedback to identify and implement improvements.
• Coaching and guiding colleagues to strengthen content design skills and practices.
• Contributing to content standards, governance, workflows and processes that improve consistency and quality across NESA.

Our ideal candidate will have:

• Strong experience in content design, with demonstrated ability to create clear, accessible and effective digital content for diverse audiences.
• Experience developing and implementing content strategies that balance user needs and business objectives.
• A strong understanding of user-centred design principles, accessibility standards, plain language and digital content best practice.
• Experience using research, analytics and customer insights to inform content decisions and improve user experiences.
• Strong stakeholder engagement and influencing skills, including the ability to challenge existing approaches, provide expert advice and build consensus.
• Experience leading complex content projects, managing competing priorities and collaborating with multidisciplinary teams.
• Excellent writing, editing and information-structuring skills, with the ability to make complex information easy to find, understand and use.
• Experience mentoring others, sharing expertise and contributing to improved content practices and standards.
• Discipline and/or demonstrated experience in writing/producing web content.

We invite you to download the role description for additional information on the position.

Note: A current NSW Working with Children Check (WWCC) clearance for paid employment is required before commencing in this role. It is not required at the application stage. The cost of the WWCC clearance is the responsibility of the successful applicant.

Employment at NESA is subject to the satisfactory completion of probity checking which includes a criminal history and identity check (for new hires) and a qualification check (if required for the role).

At NESA you will benefit from:

• An organisation where your contribution has a big impact.
• An enviable CBD location (all modes of transport nearby, and excellent coffee and eateries) with refurbished offices.
• Flexible working arrangements and generous leave entitlements.
• Access to discounted health and fitness memberships via Fitness Passport, an employee assistance program and annual flu vaccinations.
• Salary packaging options.
• Working in a purpose driven and ethical organisation with committed colleagues.

Ready to join us?

Key information: If you are a current NESA employee or from another NSW government agency who use SuccessFactors for Recruitment and myWorkZone for Payroll, it’s important to apply through SuccessFactors to ensure your application reaches our system in the right place. If you need advice on that process follow this guide.

For all other candidates:

Select “Apply now” and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages). Also address the 2 targeted questions below in your online application (maximum of 500 words per response - approximately):

1. Describe a time when you influenced stakeholders or subject matter experts to adopt a content approach that differed from their initial expectations. How did you build credibility, navigate differing viewpoints and achieve a positive outcome for both the business and the customer?
2. Tell us about a time when you identified an opportunity to improve content, information architecture or a user experience. How did you use insights, data or other evidence to inform your approach, and what was the outcome?

Advice on applying for NSW Public Sector roles

If you need reasonable adjustments for the recruitment process and/or workplace, please reach out to recruitment@nesa.nsw.edu.au

Close date: Wednesday 18 November 2026 at 11.59pm (Sydney time)

Thank you for your interest, we look forward to receiving your application.

#S/DNI

Important information

NESA’s Statement of Commitment to Child Safety

All children and young people have the right to be respected, feel safe, be safe, and protected from harm. NESA is committed to child safety and child safe practices underpinning our purpose of helping children and young people leave school, ready to take advantage of life’s opportunities and rise to its inevitable challenges.

We particularly welcome applications from Aboriginal and Torres Strait Islander people, people with disability, people of all ages, genders, cultural and linguistic backgrounds and the LGBTQIA+ community.

Visa sponsorship is not available for this position. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.

A Talent Pool (valid for 18 months) may be created for future ongoing and temporary roles