Senior Customer Insight Analyst

We are looking for a Senior Insights Analyst who will use their advanced analytical and commercial skills to support both internal and external stakeholders in understanding our customers and identifying opportunities that will deliver business benefits and improve the customer experience.

This is a hybrid role, with the expectation of being in the office three days per week.

About the Role

The Senior Insights Analyst will report to the Senior Analytics Manager and sit within our Customer, Digital & Strategy directorate, part of our Brand Experience Division (BED).

The role is varied, supporting stakeholders from across the business, with a focus on pipeline management, product insights, and campaign measurement. With over a decade's worth of data, best-in-class technology, and a store stocking everything from marmalade to yachts, no request will ever be quite the same.

You will be naturally curious, thriving on being presented with questions and identifying the most appropriate insights approach to achieve project objectives. You should be confident in constructively challenging business requirements and possess strong storytelling and presentation skills.

You will thrive in a fast-paced environment, balancing larger, in-depth projects with ad hoc requests that require a quick turnaround.

To be successful, you will have experience translating quantitative analysis into commercially valuable insights. You will also possess excellent knowledge of Excel, SQL, PowerPoint, and data visualisation tools, alongside experience working within Microsoft Azure and delivering advanced analytical projects.

About You

You'll have demonstrable experience working with customer or consumer data, strong analytical skills, and experience handling large volumes of data. You'll have practical experience with SQL, which is essential to this role, alongside experience using data visualisation tools such as Excel, SAP Analytics Cloud, Power BI, Tableau, or similar platforms.

You'll have the ability to identify key insights from large datasets and explain them clearly and concisely to non-technical audiences, demonstrating excellent stakeholder management and communication skills.

You will also have:

• Excellent presentation and communication skills, both in person and virtually.
• The ability to work effectively in a fast-paced environment, balancing larger projects with ad hoc requests requiring quick turnaround times.
• A passion for utilising data to drive behavioural change and business performance.
• Strong commercial awareness.
• Excellent time-management skills, with the flexibility and adaptability to respond to changing priorities.
• Strong attention to detail.
• The ability to combine analytical rigour with commercial and strategic thinking to influence business decision-making.

About Us

Harrods is one of the world's most iconic luxury retailers, renowned for delivering exceptional experiences to customers from across the globe. As we continue to evolve our business and invest in our people, technology, and capabilities, we remain committed to setting the benchmark for excellence within luxury retail.

Our mission is simple: to create extraordinary experiences that inspire and delight while building a workplace where talented individuals can perform at their very best.

Our Promise to You

Join us in making the impossible possible. In return, you'll be part of a collaborative and ambitious team where your expertise is valued, your development is supported, and your career opportunities are as unique as your aspirations.

Alongside a rewarding environment, we offer exceptional opportunities to learn, grow, and build a meaningful career with one of the world's most recognised luxury brands.

Uniquely You

While this advertisement outlines the experience and capabilities we believe will help you thrive, we recognise that talent comes in many forms. If your experience aligns with most of the requirements and you're excited by the opportunity, we'd love to hear from you.

At Harrods, it is the individuality, authenticity, and diversity of our people that make us extraordinary. We welcome applications from all backgrounds, cultures, experiences, and perspectives, creating an inclusive environment where everyone can belong, contribute, and succeed.

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About Us

As one of the world’s most prestigious brands, and a highly sought-after employer within luxury retail, we aim to provide a working environment in which we can exceed both our customers’ expectations and the expectations of each other.

To maintain our high standards, we invest as heavily in our people as we do in our products and store. As well as offering an unforgettable experience for our customers, we offer an exciting, challenging and motivating environment for our employees. We demonstrate how we value our team through an extensive pay and benefits package, as well as through a number of programmes that reward and recognise employees for exceptional performance.

Our employees can also accelerate their careers through opportunities to work with talented people, development training, and chances to raise their profile in the luxury retail sector.