Senior Customer Service Representative

Job Description

Stepan is hiring a Senior Customer Service Representative to support internal and external customers. This role is based at our Northbrook, IL headquarters and will work the hours of 9:30 AM to 6:00 PM CST Monday through Friday.

Responsibilities

• Effectively utilize customer service procedures, processes, analytics, metrics, and standards to deliver value to internal and external customers.

• Meet customer needs while supporting departmental and company financial goals and objectives.

• Partner with Commercial and Supply Chain teams to identify and implement cost reductions, improve service levels, and drive end-to-end supply chain efficiencies.

• Leverage SAP and related technologies, along with established processes and procedures, to support company operations and ensure the timely, accurate, and efficient delivery of information and services.

• Develop SAP expertise, identify opportunities for process and system enhancements, and collaborate cross-functionally to implement best practices that improve operational effectiveness and scalability.

• Other duties as assigned.

Qualifications

• 1+ years experience required; 3+ years preferred.
• Experience utilizing ERP systems to support customer service, order management, and supply chain processes required, with SAP experience highly preferred.
• APICS Certification preferred.
• Supply Chain experience required while chemical industry experience preferred.

Education

Bachelor's degree required.

Pay Range: $58,600 - $87,500
The salary range for this position is determined by considering a variety of factors such as skills, experience, qualifications, and the location of the position.

At Stepan Company our comprehensive benefits package includes:

• Discretionary Bonus
• Medical, Dental, and Vision Insurance
• 401K with Match
• Profit Sharing
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability (STD / LTD)
• Dependent Care Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave
• Adoption Assistance
• Reactions – Recognition Program
• Employee Assistance Program (EAP)