(Senior) Customer Success Manager

About infiniteVIU

infiniteVIU is a fast-growing, international IT consulting company with a clear focus on RELEX solutions. Founded in 2021, we are a team of 40+ highly motivated consultants across 7 countries, supporting customers in Europe and North America.

Our mission: Through excellent solutions, maximum customer focus, and an appreciative working environment, we create sustainable success.

We specialize in:

• RELEX implementations

• Continuous services for RELEX customers

• Value development and optimization

More than one-third of our team comes from within the RELEX ecosystem — including former RELEX consultants and customer super-users — making us the “Most RELEXian Partner” in the market.

The Role

At infiniteVIU, customer work is everything. As a (Senior) Customer Success Manager at infiniteVIU, you will drive the strategic development of our customers’ supply chain and retail processes. You will be responsible for building and maintaining executive-level relationships, ensuring customers realize measurable value from RELEX solutions, and identifying upsell and cross-sell opportunities to contribute to growth.

Your role spans Continuous Service, Value Development, and long-term customer engagement, making you a trusted advisor for your clients.

Key Responsibilities

• Own and maintain strategic customer relationships, engaging with decision-makers and senior stakeholders

• Communicate measurable value to customers and proactively identify development needs

• Monitor customer KPIs and implement actions to improve performance

• Identify profitable strategic solutions and improvements in supply chain and retail processes

• Influence customer decisions with deep domain knowledge in supply chain management and related processes

• Identify commercial development opportunities, including upsell/cross-sell, by analyzing customer strategies to increase sales, reduce costs, and maximize operational efficiency

• Drive value creation through continuous service and long-term optimization initiatives

• Act as a trusted advisor, ensuring customers adopt best practices and realize tangible benefits from RELEX solutions

What You Bring

• Relevant university degree

• 3+ years of experience in B2B account management or customer success, ideally at executive/senior level

• Proven track record of building sustainable customer relationships and driving growth

• Experience in grocery, retail, CPG, DIY, or FMCG industries

• Strong knowledge of supply chain management processes and software solutions (demand planning, inventory management, replenishment)

• Strategic thinking, analytical skills, and a results-driven mindset

• Excellent communication and presentation skills in English (German or other European languages are a plus)

• Willingness to travel when required

What We Consider a Plus

• Experience with Tier 1 retailers

• Experience in software account management or SaaS customer success

• Proven success in upsell/cross-sell initiatives and value-added selling

• Familiarity with space & assortment, pricing & promotions, or workforce management processes

• Experience with Continuous Service and Value Development in supply chain or retail software environments

What We Offer

• Collaborate with a highly skilled, international team on cutting-edge supply chain projects

• Early responsibility and impact across customer lifecycle, from implementation to continuous service and value development

• Exposure to advanced topics such as GenAI and RELEX Agents

• Modern, flexible, and entrepreneurial work environment

• Regular co-working with international colleagues in different European cities

• Competitive compensation and career development opportunities

How to Apply

If you are excited about building strategic customer relationships, driving measurable value, and shaping the future of supply chain consulting, we would love to hear from you.

Please send your application as soon as possible — we are hiring on a rolling basis.