Senior Customer Support Engineer

AutoRABIT Profile AutoRABIT is the leader in DevSecOps for SaaS platforms such as Salesforce. Its unique metadata-aware capability makes Release Management, Version Control, and Backup & Recovery complete, reliable, and effective. AutoRABIT’s highly scalable framework covers the entire DevSecOps cycle, which makes it the favourite platform for companies, especially large ones who require enterprise strength and robustness in their deployment environment. AutoRABIT increases the productivity and confidence of developers which makes it a critical tool for development teams, especially large ones with complex applications. AutoRABIT has institutional funding and is well positioned for growth. Headquartered in the CA, USA and with customers worldwide, AutoRABIT is a place for bringing your creativity to the most demanding SaaS marketplace. Job Role We are looking for a bright Senior Customer Support Engineer to provide enterprise-level technical support to our customers. This Support Engineer will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that customers face. Must provide Support via phone, web, email, chat and other channels as required Role: L2 Support Engineer Roles & Responsibilities Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot, and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base, tech notes and articles Flexible for rotational shifts including night. Excellent time management skills with the ability to adapt to changing priorities of customer issues. Responsibility of Employee to adhere to set internal controls. Experience and Desired Skills: Minimum 3 years experience as Customer Support Engineer. Strong analytical and problem-solving skills Excellent communication skills (verbal and written). Basic understanding of Java, HTML, JavaScript, SQL, and SCM. Must be proficient with analyzing log files and standard debugging concepts. Good to have Salesforce CRM (or) Admin and understanding. Education Bachelor’s Degree or Master’s in Computer Science, Engineering, Software Engineering, or a relevant field. Location: Hyderabad, Hybrid - 3 Days from Office Work Timings : Rotational Shifts & Rotational Week-Off Experience: 3 to 4 years of experience Compensation: 8 - 10 LPA Website: www.autorabit.com