Senior Director, Impact Strategy

Job Title

Job Description Summary

Job Description

Core Responsibilities

These areas define the primary focus of the role.

Enterprise Inclusion Strategy and Business Partnership

• Shape enterprise inclusion strategy and translate priorities into action with leaders across functions and regions.

• Serve as a trusted advisor and inclusion expert to senior business leaders, offering a clear point of view on complex opportunities, challenges, and organizational change.

• Work with leaders to identify where inclusion can strengthen business practices, team environments, and organizational processes, and co-develop the response.

• Lead the development and execution of enterprise-wide and business-specific inclusion strategies, with business and functional partners as co-owners.

• Lead the inclusion learning strategy and plan across in-person and virtual formats, working with Learning and regional partners, and track participation, capability, and behavior change to show impact.

• Track external trends, best practices, and regulatory developments, and turn them into clear implications and recommendations for the organization.

• Connect inclusion priorities to business and organizational goals so they are understood as drivers of performance.

Inclusive Talent, Employee Experience, and Responsible AI

• Partner with the People Team to embed an inclusion lens in talent and employee experience priorities, including hiring, development, performance, promotion, succession, retention, accessibility, and manager capability.

• Use workforce and talent data to surface opportunities and bring evidence-based recommendations to process owners and leaders.

• Co-create tools, resources, and learning that strengthen inclusive practice among leaders and managers.
• Serve on the AI Council and apply an inclusion lens at every stage of AI adoption, from intake to ongoing monitoring, working with functional owners to set clear expectations.

• Respect functional ownership and decision rights, working with process owners to improve practices and employee experience.

Enterprise Influence and Change Leadership

• Lead complex, cross-functional inclusion initiatives in a global, matrixed environment aligning partners around shared goals and clear next steps.

• Build trusted relationships across functions and regions, and influence outcomes without direct authority through clear perspectives, practical recommendations, and sound business judgment.

• Help leaders embed inclusion into existing processes and ways of working and anticipate inclusion and employee experience considerations early in change efforts.

• Develop and deliver clear, compelling recommendations to senior leaders.

• Define and track KPIs and metrics for adoption, capability, process improvement, and organizational impact, and report progress transparently with partners.

Additional Responsibilities

These areas are advanced in partnership with regional leaders, the broader Office of Impact Strategy team, and external partners.

Indigenous Reconciliation

• Lead the company’s Indigenous reconciliation efforts in Canada and align them with efforts in Australia, working with regional leaders and partners and evolving the approach as new requirements and expectations emerge.

Capability Building and External Perspective

• Coach colleagues across the Impact Strategy team and the broader organization, and share tools and insights that strengthen inclusion capability.

• Build and maintain external partnerships and networks that provide perspective, benchmarking, and thought leadership, and represent the company in selected external or client-facing opportunities.

• Help shape the evolution of Impact Strategy priorities and ways of working.

Qualifications

• Undergraduate degree required; advanced degree such as an MBA, MS, or related graduate degree preferred.

• 10+ years leading inclusion, HR, talent, organizational effectiveness, or related initiatives within a complex global organization.

• Deep knowledge of inclusion strategy, best practices, and emerging workforce trends.

• Track record of leading complex, cross-functional initiatives and organizational change across business, People, and other functional teams in a matrixed environment.

• Proven ability to influence senior leaders and drive progress through partnership, without direct authority.

• Skilled relationship builder who navigates complex and sensitive issues with discretion and credibility.

• Uses data and insights to identify opportunities and make practical recommendations.

• Experience applying an inclusion, equity, or responsible AI lens across the AI lifecycle (vendor selection, design, deployment, and ongoing monitoring), partnering with technology, legal, and relevant teams on bias testing and risk assessment and acting on the findings – a plus.

• Strong business judgment; connects inclusion priorities to organizational and business needs.

• Excellent verbal, written, and presentation skills.

• Commercial real estate, professional services, legal, or similarly complex global industry experience preferred.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com. Please refer to the job title and job location when you contact us.

About Us

About Cushman & Wakefield

Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com