Senior Director, Managed Services

EPAM is seeking a Senior Director, Managed Services to lead applications-focused managed services delivery across Canada's enterprise accounts. This senior leadership role combines hands-on technical depth with executive-level influence, driving delivery excellence, consistency, and AI-driven innovation across a portfolio of large, heterogeneous application environments.

Req# 953265608

Responsibilities

• Lead delivery success across managed services programs in Canada, coordinating global delivery resources in an overlay leadership model
• Drive hands-on transitions of new work into EPAM and lead executive steering committees (SteerCos)
• Build repeatable playbooks and observability frameworks, and personally drive AI/automation to reduce ticket volume and improve service quality
• Partner with pricing and account teams on resourcing for new opportunities, and support account growth
• Build strong client relationships and lead executive communication across complex, multi-stakeholder accounts

Requirements

• 10–15 years in managed services supporting large, heterogeneous application portfolios (200+ apps) at L2/L3
• Hands-on build experience, not just ticket-driven operations — able to speak to engineering work you've personally delivered
• Hands-on, personal experience implementing AI/automation in a managed services context — not initiatives led by others
• T-shaped communicator, credible in technical detail and comfortable leading executive steering committees with SVP-level stakeholders

Nice to have

Technical, engineering, math, or science academic background; Toronto-based or open to relocation

We offer

• Extended Healthcare with Prescription Drugs, Dental and Vision, and Healthcare Spending Account (Company Paid)

• Life and AD&D Insurance (Company Paid)

• Employee Assistance Program (Company Paid)

• Telehealth (Company Paid)

• Short-term Disability (Company Paid)

• Long-Term Disability

• Paid Time Off (including vacation and sick days)

• Registered Retirement Savings Plan (RRSP) with Company match

• Maternity/Parental/Adoption Leave Top-up

• Employee Stock Purchase Program

• Critical Illness Insurance

• Employee Discounts

• Unlimited access to LinkedIn learning solutions

The recruiting efforts for this position are intended to fill an existing vacancy for a new position.

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our clients, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Engineer the Future with a Career at EPAM

EPAM Canada welcomes and encourages applications from candidates with disabilities. Please contact WFA Human Resource CA WFAHRCA@epam.com if you have questions in this regard, or if you require an accommodation to complete the application process. Click here to review EPAM’s Accessibility for Ontarians with Disabilities Accessibility Policies and Multi-Year Access.

An artificial intelligence system is software that is developed with one or more techniques that can, for a given set of human-defined objectives, using algorithmic information processing, generate outputs such as content, predictions, recommendations, or decisions with varying levels of autonomy (“AI”). Tasks that humans have traditionally done by thinking and reasoning are increasingly being done by, or with the help of, AI to help create efficiencies. EPAM may use AI during the recruitment process, in connection with collecting or processing your personal data. Some (non-exhaustive) examples of tasks that EPAM may use AI for include conducting initial screening, creating transcripts of interviews, and assessing applications/CVs against defined job description criteria to make suggestions to the individuals evaluating your candidacy. Your personal data and the results of any processing are not shared with AI applications outside of EPAM infrastructure. While EPAM may use AI to help create efficiencies during the recruitment process, EPAM does not use AI to make hiring decisions, which is done by EPAM Talent Acquisition and management.

Hybrid in Canada: Toronto