Senior E-Commerce Executive
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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Grind is a coffee brand that lives and breathes London. Since we opened the doors to Shoreditch Grind in 2011, we’ve expanded across the city with vibrant cafes, coffee shops, and trucks - burning the candle at both ends to serve exceptional coffee, food, and cocktails to a killer soundtrack.
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Our locations are the beating heart of Grind. They are high-energy, fast-paced, and incredibly rewarding places to work. But we’re more than just great coffee; we believe coffee can be a force for good. From creating the UK’s first compostable coffee pods and using plastic-free packaging to carbon-free shipping, we are on a dedicated mission to be the world’s most sustainable coffee company. In 2023, we established the Better Coffee Foundation to help undo the environmental damage of the global coffee industry, recovering 43 million pods' worth of ocean-bound plastic in our very first year.
Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home. You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.
Our locations are the beating heart of Grind. They are high-energy, fast-paced, and incredibly rewarding places to work. But we’re more than just great coffee; we believe coffee can be a force for good. From creating the UK’s first compostable coffee pods and using plastic-free packaging to carbon-free shipping, we are on a dedicated mission to be the world’s most sustainable coffee company. In 2023, we established the Better Coffee Foundation to help undo the environmental damage of the global coffee industry, recovering 43 million pods' worth of ocean-bound plastic in our very first year.
We’re looking for a commercially minded Senior E-Commerce Executive to help drive the performance and growth of Grind’s e-commerce channels.
You’ll take ownership of the day-to-day trading and optimisation of our website, using data, customer insight and commercial thinking to improve performance across conversion, average order value, retention and revenue. You’ll have a strong understanding of trading performance, forecasts and stock position, and use that insight to identify opportunities and make clear, commercially focused decisions.
Working closely with teams across Digital, Brand, CRM, Paid Marketing, CX, UX, Supply Chain and Development, you’ll help bring campaigns, launches and trading plans to life while continuously improving the online customer journey. Success in the role will mean delivering smooth, accurate launches, making measurable improvements to e-commerce performance and consistently finding better ways to trade, test and optimise online.
You’ll take ownership of the day-to-day trading and optimisation of our website, using data, customer insight and commercial thinking to improve performance across conversion, average order value, retention and revenue. You’ll have a strong understanding of trading performance, forecasts and stock position, and use that insight to identify opportunities and make clear, commercially focused decisions.
Working closely with teams across Digital, Brand, CRM, Paid Marketing, CX, UX, Supply Chain and Development, you’ll help bring campaigns, launches and trading plans to life while continuously improving the online customer journey. Success in the role will mean delivering smooth, accurate launches, making measurable improvements to e-commerce performance and consistently finding better ways to trade, test and optimise online.
- Own the day-to-day trading and optimisation of the Grind website, ensuring content, products, offers and customer journeys are accurate and commercially effective.
- Manage the onsite execution of product launches, campaigns and promotional moments from briefing through to go-live and post-campaign analysis.
- Build and deliver data-led trading plans against weekly and monthly commercial targets.
- Identify opportunities to improve key e-commerce metrics including conversion, average order value, retention, subscription and customer lifetime value.
- Partner with CRM, Growth Marketing and Brand teams to create joined-up campaigns and consistent customer journeys.
- Support the development and prioritisation of the CRO and website roadmap, working closely with UX and Development.
- Analyse trading performance and translate data into clear insights, actions and commercial opportunities.
- Use customer feedback, behaviour and wider market trends to inform website and trading improvements.
- Work closely with Supply Chain and wider commercial teams to understand stock availability and reflect inventory priorities in trading plans.
- Continuously test, learn and improve how we trade online, maintaining high standards of onsite accuracy and execution.
You’ll have.
- Proven experience working in e-commerce, digital trading or a similar commercially focused role.
- A strong understanding of the key levers that drive e-commerce performance, including conversion, revenue, profitability and customer retention.
- Confidence using Shopify or a similar e-commerce platform, alongside analytics tools such as GA4.
- Experience using data and customer insight to influence decisions, prioritise opportunities and improve digital performance.
- Strong communication and stakeholder management skills, with a collaborative, organised and proactive approach to working across teams.
Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks.
If there are any adjustments you need to help you bring your best self to an interview with us please let us know.
Benefits and Perks.
- NEST Pension: We offer a pension scheme to help you plan for your future.
- Financial support: access to interest-free, short-term loans when you need them most
- Referral Bonus: Earn up to £450 in tiered bonuses for referring great talent to our team
- Discounts online: Up to 40% off our retail line online.
- SpectrumLife: Access our confidential Employee Assistance Program (EAP) for personal and professional support.
- Crew Card: Enjoy 50% off all food and drinks, plus two free coffees a day at Grind locations.
- Friends & Family Discount: Share the love with discounts for your friends and family on our website and at our sites.
- Social Events: Join us for team social events to connect and have fun.
- Enhanced Maternity and Paternity: Enjoy enhanced maternity and paternity benefits once eligible.
- Wellbeing Allowance: Up to £200 annually to spend on your wellbeing.
- Birthday Treat: £20 birthday gift
