Senior Engagement Manager

The Professional Services team delivers a wide range of cloud projects for clients and business partners. As a key contributor to the technical delivery team, a Senior Engagement Manager will build and maintain a solid working relationship with coworkers and clients, from pre-sales efforts to project delivery and will be responsible for managing multiple complex cloud projects concurrently. The ability to manage customer expectations and establish long-term partnerships by delivering complex projects effectively, on time, on budget, and according to agreed-upon scope, is critical to the Senior Engagement Manager’s role. Responsibilities Hands-on project management, including initiation, planning, and execution of projects and account-related activities, facilitating resolution of issues and roadblocks Identify, mitigate, or escalate delivery risks and issues Provide regular status updates to stakeholders, maintain effective communication with leadership to keep them aware of critical issues and action plans Effectively leverage Agile principles, coaching and training technical project and customer team members on best practices Build and maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery Develop domain and technical knowledge to understand implementation details and concepts in order to facilitate conversations with stakeholders Maintain relationships with customer contacts in collaboration with sales, during and beyond project delivery Desired Skills & Experience At least 3 years of experience in the technology industry, managing projects through a full lifecycle, ideally within a service delivery / consultancy environment At least 3 years of hands-on Agile experience, acting as Scrum Master Extensive knowledge of project management disciplines, methodologies, best practices, and tools Customer-facing consulting experience or experience delivering technology services projects Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security Technical background (software development/engineering, database/system design, IaaS) Self-starter with results oriented, proactive management approach Ability to learn on the job quickly and desire to develop expertise in AWS Ability to work in a fast-paced consulting environment and collaborate effectively as a team member