Senior Field Service Engineer PACS / RIS / VNA

Senior Field Service Engineer PACS / RIS / VNA

We are seeking an experienced Senior Field Service Engineer to deploy and manage mission-critical Healthcare IT and Radiology Informatics solutions across hospitals, diagnostic imaging centers, and healthcare networks.

The ideal candidate combines strong expertise in healthcare applications, cloud technologies, virtualization, enterprise databases, and Kubernetes-based architectures. This role requires direct interaction with clinical and IT stakeholders, ensuring optimal performance, availability, security, and integration of Radiology Information Systems (RIS), PACS, Vendor Neutral Archives (VNA), and advanced imaging platforms.

The position involves deploying both on-premises and SaaS environments, leading complex technical projects, troubleshooting enterprise-level issues, and acting as a trusted technical advisor for healthcare customers.

Location: Sesto San Giovanni (Milano), Italy. Hybrid working.

Key Responsibilities

Customer Support & Service Delivery

• Perform installations, configurations, upgrades, migrations, and troubleshooting activities.

• Provide advanced technical support for Healthcare IT and Radiology Informatics platforms.

• Ensure high system availability and compliance with contracted Service Level Agreements (SLAs).

• Support Presales in design and enhance enterprise healthcare environments

Healthcare IT Infrastructure

• Deploy, and maintain enterprise healthcare environments including:

• PACS (Picture Archiving and Communication Systems)

• RIS (Radiology Information Systems)

• VNA (Vendor Neutral Archives)

• Diagnostic Viewer Platforms

• AI Imaging Applications

• Clinical Workflow Solutions

Database, Virtualization, Cloud

• Deploy multi-tier application environments running on physical, virtualized and Cloud infrastructures

• Install and fine-tune Oracle Database environments.

• Implement and configure Virtualization and Container Platform (VMWare, Proxmox, Kubernetes)

Experience

• 10+ years of experience in a technical customer support role

• Proven experience implementing mission-critical IT systems

• Experience with PACS, RIS, and Enterprise Imaging solutions is highly preferred

Required Skills & Competencies

Strong knowledge of:

• Networking concepts

• Operating systems (Linux & Windows)

• Databases (Oracle, SQL)

• IT security principles

• Experience with AGFA solutions or comparable PACS / RIS / EI platforms

• Strong verbal & written (English), and interpersonal communication skills

• Proven time management and organizational skills

• Ability to adapt to change and manage multiple priorities

• Strong customer service orientation with internal and external stakeholders

• Willingness to travel 20–50%, depending on business needs.