Senior International Freight Claims Specialist

Job Title: Senior International Freight Claims Specialist

Location: United Arab Emirates (Remote)

Employment Type: Full-Time

Work Arrangement: 100% Remote — Work From Home

Level: Senior

About the Role

We are seeking an experienced Senior International Freight Claims Specialist to manage and coordinate claims arising from international cargo transportation, including loss, damage, delay, shortage, and delivery discrepancies. This fully remote role will oversee claims documentation, liability assessments, evidence reviews, recovery coordination, and settlement tracking across air, sea, and land freight operations. The successful candidate will work closely with freight forwarders, shipping lines, airlines, insurers, customs brokers, legal teams, and customers to support timely, accurate, and commercially sound claims resolution.

Key Responsibilities

• Manage international freight claims involving cargo loss, physical damage, shortage, non-delivery, delays, and handling incidents.
• Review claim notifications and assess whether submissions meet contractual, procedural, and applicable legal requirements.
• Examine bills of lading, air waybills, commercial invoices, packing lists, delivery receipts, transport contracts, and related shipping records.
• Evaluate supporting evidence, including photographs, inspection reports, survey findings, warehouse records, and correspondence.
• Assess potential carrier, freight forwarder, warehouse operator, or other service-provider liability based on available documentation and applicable contractual terms.
• Coordinate claims involving ocean freight, air freight, road transport, multimodal shipments, and international logistics arrangements.
• Monitor notification periods, contractual claim deadlines, limitation periods, and other time-sensitive procedural requirements.
• Prepare claim summaries, supporting schedules, financial assessments, and recommendations for review by relevant stakeholders.
• Coordinate with cargo insurers, insurance brokers, surveyors, carriers, and legal advisers throughout the claims process.
• Review settlement offers, proposed deductions, recovery amounts, and supporting calculations.
• Track outstanding claims, reserves, recoveries, settlements, and disputed amounts.
• Investigate recurring loss and damage patterns and identify potential operational or documentation weaknesses.
• Reconcile claimed amounts against invoices, freight charges, replacement costs, repair estimates, and other supporting financial records.
• Support subrogation and recovery activities by organizing evidence and coordinating with insurers and authorized legal representatives.
• Review contractual provisions relating to liability limits, exclusions, indemnities, and claims procedures.
• Maintain accurate digital claim files, correspondence logs, evidence registers, and settlement records.
• Prepare periodic management reports covering claims volumes, financial exposure, recovery performance, aging, and resolution trends.
• Conduct remote claims reviews and recommend corrective actions to reduce recurring transportation losses.
• Develop and maintain standard operating procedures, claims templates, review checklists, and escalation guidelines.
• Support internal and external audits by retrieving claim documentation and explaining assessment decisions.
• Provide guidance to logistics and customer service teams on claims notification requirements, evidence preservation, and documentation standards.
• Recommend improvements to claims management workflows, reporting systems, and dispute-resolution processes.

Qualifications and Experience

• Bachelor's degree in Logistics, Supply Chain Management, International Trade, Business Administration, Insurance, or a related discipline.
• Significant experience in international freight claims, cargo insurance, transportation risk management, or logistics operations.
• Strong understanding of international freight transportation processes across air, sea, and land modes.
• Experience handling claims involving cargo loss, damage, shortage, delay, and non-delivery.
• Knowledge of bills of lading, air waybills, delivery records, commercial invoices, freight contracts, and shipping documentation.
• Understanding of carrier liability principles, contractual liability provisions, liability limitations, and claims notification requirements.
• Familiarity with relevant international conventions and transport frameworks, such as the Hague-Visby Rules, Montreal Convention, and applicable road carriage conventions, where relevant to the shipment.
• Experience reviewing cargo insurance policies, coverage terms, exclusions, deductibles, and recovery documentation.
• Ability to assess claim evidence, evaluate financial exposure, and identify documentation gaps.
• Experience coordinating with insurers, brokers, freight forwarders, shipping lines, airlines, surveyors, and legal advisers.
• Knowledge of claims settlement procedures, subrogation, recovery tracking, and dispute escalation.
• Proficiency in claims management platforms, enterprise resource planning systems, document management tools, and Microsoft Office applications.
• Strong analytical, investigative, and problem-solving skills.
• Excellent written communication, negotiation, and stakeholder management abilities.
• Strong organizational skills and the ability to manage multiple claims and strict deadlines.
• High attention to detail, sound commercial judgment, and commitment to confidentiality.
• Ability to work independently and coordinate effectively with international teams in a fully remote environment.

What We Offer

• Fully remote working arrangement, with the flexibility to work from home.
• Competitive compensation based on qualifications and relevant experience.
• Opportunity to manage complex international transportation and cargo claims.
• Professional development in freight liability, cargo insurance, and logistics risk management.
• Collaborative working environment involving international logistics, insurance, and commercial teams.

How to Apply

Interested candidates should submit an updated CV highlighting their experience in international freight claims, cargo loss and damage assessments, carrier liability, insurance coordination, and claims recovery.

Application Subject: Application – Senior International Freight Claims Specialist (UAE Remote)

• Candidates should confirm applicable employment arrangements, residency requirements, and work authorization before accepting an offer. This position is designed as a fully remote role. Any physical cargo inspections, condition surveys, evidence collection, or warehouse assessments must be performed by appropriately qualified local personnel. Legal representation, formal proceedings, binding settlement agreements, and regulated insurance activities must be handled or approved by appropriately authorized professionals in accordance with applicable requirements.