Senior Manager EPM & Reporting

We’re looking for an Senior Manager, EPM Managed Services to join our team in Bradford (BD4). This hybrid role offers flexibility, with two days in the office and three days working remotely.

We are seeking an experienced leader to own and develop the EPM Managed Service function, primarily supporting OneStream and Oracle EPM Cloud products used for financial consolidation, planning, forecasting and reporting.

The role is accountable for reliable day-to-day service delivery, including incident, request, problem and change management; application monitoring; month-end and planning-cycle readiness; report and dashboard maintenance; reporting enhancements; and coordination of product releases and patches. The successful candidate will work closely with finance stakeholders, Enterprise Systems teams and delivery partners to protect business-critical processes and continually improve service quality.

The role will establish clear support processes, service levels, controls and operational governance, lead internal and third-party support resources, and ensure that enhancements are prioritised and delivered safely into production.

The role will engage with Advisory and Implementation teams to support go-to-market opportunities, product and business development.

What will you be doing?

Managed service ownership & governance

• Own the EPM managed service operating model, service catalogue, support processes and governance across OneStream and Oracle EPM Cloud.
• Define and monitor service levels, operational KPIs, risk indicators and customer satisfaction measures.
• Chair service reviews, communicate performance and risks, and agree improvement priorities with stakeholders.
• Maintain clear ownership, escalation paths, runbooks, support documentation and knowledge articles.
• Ensure services comply with security, access, audit, financial control and data governance requirements.

Service operations & business continuity

• Lead incident, service request, problem and change management for production EPM applications.
• Coordinate triage, root-cause analysis, resolution and stakeholder communications for critical issues.
• Plan and assure operational readiness for month-end, quarter-end, year-end, budgeting and forecasting cycles.
• Maintain support rotas, on-call and escalation arrangements, and business continuity and recovery procedures.
• Manage problem root cause, to resolve recurring defects and aged items to agreed priorities and service targets.

Application support, maintenance & release management

• Provide functional and technical oversight of OneStream and Oracle EPM Cloud production environments.
• Oversee application health monitoring, integrations, data loads, workflow, business rules, reconciliations, reports and scheduled processes.
• Plan and coordinate vendor releases, patches, regression testing, deployment and post-release validation.
• Ensure production changes are controlled, tested, documented, approved and supported through transition.
• Manage technical debt, environment stability, capacity and resilience to reduce operational risk.

Customer & stakeholder management

• Act as the accountable service lead for finance customers and senior stakeholders.
• Manage expectations, service communications, escalations and resolution commitments.
• Translate operational needs into prioritised support, maintenance and enhancement backlogs.
• Build trusted relationships with business users, product owners, Enterprise Systems teams, delivery partners and vendors.

Continual improvement & service enhancement

• Use service data and root-cause trends to identify automation, resilience and user-experience improvements.
• Own the minor enhancement lifecycle from intake and prioritisation through estimation, testing, deployment and benefits review.
• Maintain a service improvement plan aligned to finance priorities and product roadmaps.
• Support smooth transition of new capabilities into service by defining acceptance criteria, documentation, support models and knowledge transfer.

People, supplier & financial management

• Lead, coach and develop functional and technical support specialists.
• Manage resource planning, support coverage, team utilisation and capability development.
• Set operational standards and encourage knowledge sharing, cross-training and continuous learning.
• Manage third-party support partners and software vendors against contractual commitments and service expectations.
• Manage service costs, licences, supplier demand and forecast resource requirements.

Essential

We tend to look for people with:

• Significant experience leading application support or managed services for enterprise EPM platforms, ideally OneStream and Oracle EPM Cloud.
• Strong practical knowledge of OneStream workflows, business rules, reporting, integrations, data loads, security and production troubleshooting.
• Demonstrable experience of incident, problem, request, change, release and service-level management in a business-critical environment.
• Strong understanding of financial consolidation, budgeting, forecasting, reporting and the operational calendar that supports these processes.
• Experience managing application monitoring, month-end readiness, production controls, access, audit requirements and service continuity.
• Experience governing minor enhancements, release testing and the safe transition of changes into production support.
• Strong stakeholder, supplier and team leadership skills, including management of escalations and service performance.
• Ability to translate business priorities and recurring service issues into practical, controlled improvement plans.

Desirable

• OneStream and/or Oracle EPM certification.
• ITIL certification or equivalent experience applying IT service management practices.
• Knowledge of ERP and data integrations, including Oracle Fusion, Workday and/or SAP.
• Experience with service management and monitoring tools, automation, operational dashboards and knowledge management.
• Experience managing outsourced or blended application support teams across multiple locations.

What’s in it for you?

• Competitive salary + Bonus
• 25 days annual leave + buy 5 days
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance, plus many more.
• Matched pension contribution up to 10%
• Life assurance & income protection
• Exclusive Virgin Media O2 products, employee discounts and cashback offers on thousands of brands
• Access to electric car scheme
• 24 hours paid volunteering leave

Who We Are

Liberty Blume is a Liberty Global company, is a rapidly growing business services provider, specialising in tech-enabled back-office solutions. Our mission is to deliver efficiency, scale and value to our customers through Business, Procurement and Financial Solutions. If you’re curious, customer centric and enjoy being one step ahead, join us on our scale up journey and unlock your freedom to grow!

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We’re eager to hear from you, no matter your background.

Welcome

Our growth is creating great opportunities!

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you!

Thanks for your interest in working on our team!!

About Us

We’re on a mission to redefine global business services with our tech-enabled solutions, that deliver efficiency, scale and value for our customers.

With over 20 years of experience, our team of passionate specialists have perfected an approach that deals with the demands of today and the markets of the future, so our customers stay one step ahead and unlock the freedom to grow.

We leverage technology expertise and global perspective, to challenge conventional thinking, transform operational efficiency, and eliminate administrative complexity.

Your data can also be shared with Liberty Blume plc and/or its majority owned subsidiaries (collectively, the “Liberty Blume”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services.

Such third parties will use candidate information only in connection with such services, and applicable law.

Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted.

You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws.