Senior Manager, LCML Fulfillment Operations

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Job

The Senior Manager, LCML Fulfillment Operations leads the end-to-end order fulfillment and distribution execution operating model for Carrier's Light Commercial (LCML) HVAC business within Climate Solutions Americas (CSA). Reporting to CSA Logistics & Supply Chain leadership, this role balances customer service reliability, on-time in-full (OTIF) delivery performance, inventory allocation governance, and fulfillment cost-to-serve productivity across North America.

This leader directs a team of fulfillment operations planners, order management specialists, and execution coordinators, steering initiatives in order backlog reduction, multi-site distribution throughput, order consolidation, and peak seasonal readiness. Working collaboratively with Light Commercial SIOP, Manufacturing Operations, Distribution Center (DC) Operations, Transportation, and Commercial Sales leadership, the Senior Manager establishes fulfillment KPIs and SLAs, enhances ERP/WMS/TMS data integrity, and champions continuous improvement across the order-to-delivery ecosystem.

Work Arrangement: Hybrid: 3 days in office at the Atlanta Digital Hub, 2 days remote per week.

Key Responsibilities

• Fulfillment Execution & Planning Governance: Lead, mentor, and develop a high-performing team of fulfillment planners and execution coordinators managing day-to-day order allocation, scheduling, and customer delivery execution across North American distribution networks.
• Network Throughput & Cost-to-Serve Productivity: Drive order consolidation programs, warehouse/fulfillment cycle-time reductions, avoidable expedite elimination, and measurable cost-to-serve efficiencies across LCML distribution hubs.
• Order Backlog & SLA Performance Management: Own fulfillment scorecard reviews, OTIF delivery metrics, order-to-ship cycle times, and aged backlog governance. Partner with DC Operations and Transportation to optimize fulfillment capacity and SLA compliance.
• Exception Management & Disruption Recovery: Lead proactive operational recovery for critical customer delivery delays, inventory allocation constraints, capacity crunches, and seasonal demand surges.
• Cross-Functional Alignment: Partner strategically with Light Commercial SIOP, Manufacturing Plants, Customer Service, and Commercial Sales leadership to align inventory positioning, product launch (NPI) fulfillment readiness, and customer lead-time commitments.
• Digital Fulfillment & Systems Enhancement: Enhance ERP, WMS, and TMS workflow standardization, end-to-end order visibility, automated milestone tracking, and digital executive KPI dashboards.
• Continuous Improvement & Standard Work: Implement standardized operating procedures (SOPs), daily tier accountability cadences, and root-cause problem solving (Lean, DMAIC, 5-Why) to sustain fulfillment gains and customer satisfaction.

Minimum Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics, Operations, Industrial Engineering, or a business discipline.
• 8+ years of progressive experience in fulfillment operations, order management, distribution center operations, or domestic supply chain logistics.
• 5+ years of direct people leadership experience managing fulfillment planners, supervisors, dispatchers, or operations analysts.
• 2+ years of hands-on experience with Enterprise ERP, Warehouse Management Systems (WMS), or Transportation Management Systems (TMS) such as SAP, Oracle, Blue Yonder/JDA, or Manhattan.

Preferred Qualifications

• Master’s degree in Supply Chain Management, Operations, or Master of Business Administration (MBA).
• Professional supply chain or continuous improvement credentials such as APICS (CSCP, CPIM, CLTD) or Lean Six Sigma Green/Black Belt.
• Background in commercial/light commercial HVAC, industrial equipment manufacturing, or high-SKU seasonal distribution environments.
• Strong analytical aptitude with business intelligence tools (Power BI, Tableau, advanced Excel) and data-driven executive presentations.
• Willingness to travel domestically (approximately 15–25%) to regional distribution centers, manufacturing facilities, and logistics operational hubs.

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.