Senior Manager, Project Management – Provider Adoption & Onboarding

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Senior Manager, Project Management – Provider Adoption & Onboarding plays a critical role in advancing provider onboarding, adoption readiness, and cross-functional execution across Interoperability priorities. The role partners with Network teams, leadership, and cross-functional stakeholders to improve coordination, support process improvement, and strengthen alignment across Provider Adoption and Onboarding efforts. The role supports execution of defined strategies through day-to-day provider adoption and onboarding work, broader Network-related initiatives, and activities that improve consistency, visibility, and execution. The role requires strong project management, operational discipline, and the ability to drive work across multiple stakeholders.

Primary Responsibilities

• Lead project management of provider adoption and onboarding requests and initiatives across multiple workstreams, including planning, status tracking, timelines, documentation, and follow-through
• Partner with Network teams, leadership, and cross-functional stakeholders to improve coordination, support process improvement, and strengthen alignment across Provider Adoption and Onboarding efforts
• Build strong working relationships across Interoperability, Network, Provider Experience, and other internal teams to align on provider needs, priorities, and execution plans
• Support strategic Network initiatives aligned to current Interoperability priorities, including efforts such as the Aetna Forward Program
• Lead tracking and coordination across key initiatives, including project planning, status reporting, timelines, risks, dependencies, action items, documentation, and materials that support execution and leadership visibility
• Identify process gaps and coordination pain points and recommend improvements that strengthen operational effectiveness and support future growth
  

Required Qualifications

• 6+ years of experience in project management, program management, provider operations, onboarding, or related functions
• 2+ years partnering with payors scaling large health implementations
• Strong partnership, collaboration, communication, negotiation, and relationship management skills across providers, Network, internal business partners, and senior leaders
• Experience supporting cross-functional initiatives with multiple stakeholders, competing priorities, and operational follow-through
• Experience creating and coordinating workflows or operational processes that improve execution and visibility
• Strong organizational, communication, and problem-solving skills, including process improvement and navigating ambiguity
• Knowledge of Electronic Health Record systems, Health Information Exchange concepts, and the health insurance industry
• Experience driving provider onboarding and engagement, including outreach, meeting coordination, provider communications, and activation support preferred
• Experience in healthcare, insurance, healthcare consulting, Interoperability, onboarding, or related areas preferred
• Bachelor’s degree or equivalent combination of education and relevant experience preferred
• 3+ years' experience in healthcare, insurance or healthcare consulting and/or completion of General Management Development Program (GMDP) with a combination of other relevant experience
  

Education
Bachelor’s degree in business, healthcare administration, health information management, public health, or a related field preferred

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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