Senior Manager, Research Analysis; Hiring Location-Bangalore,India

Job Description: Senior Manager, Research Analysis

Location: Bangalore,India

We are seeking an experienced and highly motivated Senior Manager, Research Analysis to lead a team supporting global Primary Market Research (PMR) and Healthcare Research operations. The role will be responsible for managing end-to-end operational delivery, driving process excellence, leading a team of research professionals, Programming team, overseeing vendor partnerships, and supporting strategic initiatives that enhance efficiency, quality, and scalability.

This individual will serve as a key bridge between research teams, consulting stakeholders, vendors, and operational support functions while ensuring exceptional service delivery and continuous improvement.

About You – experience, education, skills, and accomplishments:

• Bachelor's or master's degree in Life Sciences, Pharmacy, Healthcare, Business Administration, Market Research, or a related field.
• Minimum 10 years of experience in healthcare, pharmaceutical market research, research operations, or related functions.
• 3+ years of people leadership experience.
• Experience managing global teams and stakeholders.
• Strong understanding of primary market research operations and HCP engagement processes.
• Experience with vendor management and operational governance.
• Knowledge of Primary Market Research operations.

It would be great if you also had . . .

• Experience supporting consulting and custom research projects.
• Experience with healthcare compliance platforms such as MediSpend.
• Exposure to survey programming and research technologies.
• Knowledge of qualitative and quantitative research methodologies.
• Experience implementing AI-enabled operational workflows.

What will you be doing in this role?

Team Leadership & People Management

• Lead, coach, and develop a team of research analysts and project specialists.
• Drive performance management, career development, and succession planning.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.
• Allocate resources effectively across multiple workstreams and priorities.

PMR Operations Management

• Lead the design and execution of global qualitative and quantitative market research studies.
• Oversee questionnaire design, discussion guide development, survey programming, fieldwork, and data quality assurance.
• Drive panel-building initiatives and respondent engagement strategies across HCPs, KOLs, payers, patients, and healthcare stakeholders.
• Manage project portfolios, including planning, resource allocation, vendor management, timelines, budgets, and risk mitigation.
• Ensure compliance with applicable healthcare regulations, privacy requirements, and quality standards.
• Develop and mentor high-performing teams across research, survey programming, recruitment, and project management functions.
• Partner with Consulting, Product, and Commercial teams to strengthen PMR capabilities, improve operational efficiency, and support business growth.

Stakeholder Management

• Partner with consulting, research, and commercial teams to understand business requirements.
• Act as escalation point for operational issues and client requests.
• Build strong relationships with internal stakeholders and external vendors.

Vendor & Partner Management

• Manage recruitment vendors, panel partners, translation providers, and operational suppliers.
• Monitor performance, quality, turnaround times, and contractual obligations.
• Drive vendor optimization initiatives and cost efficiencies.

Process Excellence & Automation

• Identify opportunities for automation, AI adoption, and workflow optimization.
• Lead continuous improvement initiatives across PMR operations.
• Standardize SOPs, documentation, and best practices.
• Support implementation of new tools, systems, and technologies.

Compliance & Quality Management

• Ensure adherence to healthcare market research regulations and company policies.
• Maintain audit-ready documentation and process controls.
• Drive data quality standards and process compliance across all activities.

Strategic & Business Support

• Support operational planning, resource forecasting, and capacity management.
• Contribute to business cases for technology investments and process enhancements.
• Generate management reports and operational insights for leadership review.

Hours of Work:

Hybrid work mode (Monday to Friday). The work timing is 12-9 PM IST (Overlap with US and Europe business hours as required).

Location: Bangalore.