Senior Manager - Risk, Governance & Remediation

• Shape how Hollard embeds its risk culture through a newly created leadership role
• Lead enterprise-wide risk uplift, working with Leadership Teams and Line 2
• Opportunity to work with one of Australia's largest general insurers

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state-of-the-art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role

Hollard's Risk and Control Advisory (RCA) team partners with our Line 1 business functions to embed enterprise risk frameworks into everyday operations. This is a newly created role in the RCA Leadership team, reporting to the Head of Optimisation.

You'll own the delivery of RCA's components of our multi-year Risk Culture Action Plan (RCAP), with quarterly deliverables through 2027, and make sure the framework is embedded into how the business manages risk rather than delivered as one-off outputs. You'll also lead RCA governance, data and reporting, and our customer remediation capability.

Key Responsibilities

• Own the RCAP framework and RCA-owned activities, delivering quarterly outcomes that strengthen risk culture and risk practices across Hollard
• Partner with Line 1 functions, Line 2 Risk and Compliance and business stakeholders to embed risk culture, methodologies and tools
• Lead and develop your team and any external delivery partners, ensuring quality, value for money and knowledge transfer
• Own RCA's governance and reporting rhythm, including the Executive Non-Financial Risk Committee and, where required, the Board Risk Committee
• Build out our customer remediation capability, consistent with ASIC RG 277, so affected customers are remediated in a timely, fair and compliant way

About You

• Line 1 risk experience with strong governance exposure, or Line 2 experience hands-on setting risk frameworks
• Strong regulatory knowledge, including APRA CPS 220 and CPS 230, and risk culture and risk maturity frameworks
• Proven track record leading enterprise-wide risk programs from design through to embedment
• Experience leading multi-disciplinary teams, with the credibility to influence executives and board committees
• Strong planning, analytical and communication skills, and a customer-centred mindset. General insurance experience and remediation experience are highly regarded

Working at Hollard

At Hollard, you'll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We're a tight-knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance. We're also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We're building something special. Working closely with our industry partners to reshape insurance for the better, we're people changing insurance.

Please note:

Even if you don't meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.