Senior Manager, TDS Operations

Work Location:

Montréal, Quebec, Canada

Hours:

37.5

Line of Business:

TD Securities

Pay Details:

$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TD Securities Overview
With more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:

• Investment and Corporate Banking
• Capital Markets
• Interest Rate, Currency and Derivative Products
• Commodities
• International Trade

Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.

Global Operations Overview:

With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service.

Department Overview:

Global Trade Finance Operations International processing hub is located in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 95 experienced professionals who offer a full range of trade products and provide world class service to our customers located all over the globe.

Job Accountabilities

Operations

• Lead the newly established Working Capital unit, including the development and implementation of procedures and control points to safeguard the business.
• Partner with Product, Technology, Governance, and Control teams to support the launch of Supply Chain Finance products and the related platform.
• Establish a robust resource planning model and effective training program to support newly launched products.
• Partner with Origination to propose innovative credit structures for Core Trade and Working Capital transactions.

• Lead daily operations related to working capital transactions and the servicing of a portfolio of corporate borrowing accounts where TD acts as direct lender, including:
  • Providing advanced technical guidance.
  • Managing operational risk and working diligently with the team to ensure risks are well understood and adequately mitigated.
  • Ensuring compliance with TD’s internal policies and regulatory guidelines.
• Expertise in lending, credit lifecycle management within operations, and the use of the LoanIQ lending platform.
• Responsible for the portfolio managed by the team, including oversight of loan transactions, documentation review, updating and maintaining client profiles and records, daily transactional reconciliation, account monitoring and balancing, as well as other daily account operations.
• Responsible for the end-to-end management of processes related to supply chain finance, with a focus on both accounts payable and accounts receivable.
• Oversee the working capital operations workflow and optimize the daily allocation of volume through a continuous global tracking model.
• Strong decision-making skills within defined limits.
• Identify risks, including process gaps, and recommend, document, and implement solutions.
• Identify knowledge gaps and train the team accordingly to address them.
• Escalate and approve non-standard, high-risk, or other activities in accordance with enhanced due diligence procedures for AML and anti-boycott requirements.
• Support senior management by acting as a subject matter expert, proposing working capital solutions, and providing strategic insights and decision-making support.
• Identify procedures requiring improvement, then recommend, implement, and monitor the rollout of process enhancements.
• Ability to execute ad hoc, standard, and non-standard processes and requests of medium to high complexity with a significant impact on risk or the financial plan.

Customer Service

• Ability to lead the team in meeting multiple on-demand service level agreements.
• Meet internal service delivery standards and manage exceptions to meet client deadlines.
• Provide daily status updates on volumes and metrics, including outstanding transactions.
• Contribute to effective and exceptional client service by:
  • Acting as the face of Trade Finance Operations in client interactions, serving as the first point of contact for their trade finance activities
  • Managing correspondence with clients and banks while developing and maintaining working relationships with internal and external partners

People Management

• Provide strong day-to-day team leadership, work direction, and overall people management to ensure effective and efficient operations and the delivery of services and solutions in accordance with established service levels, quality standards, compliance requirements, and regulatory guidelines.
• Effectively handle critical or high-risk matters by determining the most appropriate course of action to resolve them.
• Lead process improvement initiatives for the regional office, with a focus on eliminating redundancies to create a more efficient work environment.
• Act as the primary point of contact for escalations and issue resolution for your team, internal and external partners, and clients; maintain effective relationships with business partners, other support groups, and escalation points at other lending institutions.
• Provide subject matter expertise and procedural guidance to all Trade Finance teams and internal TD partners.
• Interact and collaborate with cross-functional teams within TD Securities to ensure integrated service delivery, risk mitigation, and compliance with applicable internal and external requirements.
• Demonstrate strong leadership by recruiting top talent, setting goals, developing staff, managing employee performance, and providing ongoing coaching and training.
• Lead social activities within the department.

Other Qualifications / Skills / Experience

• Strong knowledge of internal banking procedures related to all trade finance instruments.
• Proactive approach to problem solving.
• Demonstrated leadership and people management skills.
• Excellent listening, conflict resolution, and mediation skills.
• Excellent written and verbal communication skills, as well as strong interpersonal skills.
• Strong facilitation skills and ability to build consensus.
• Demonstrates initiative in resolving issues creatively and finding solutions.
• Demonstrated ability to view business processes from the client’s perspective.
• Strong analytical skills and comfort working with data and statistics.
• Comfortable communicating at all levels of the organization.
• Results- and impact-oriented.
• Committed to delivering results within tight timelines.
• Hybrid role currently requiring a minimum of 3 days per week in the office.

Education

• University degree or equivalent in business administration, finance, accounting, or a related field

Skill Category

• Analytical skills and strong ability to work with reports and spreadsheets
• Effective communication
• Interpersonal skills
• Professional writing
• Time management and prioritization skills
• Relationship management

Who We Are:

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we strive to make every interaction, product and experience remarkably human and refreshingly simple. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.

Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Maîtrise d’une langue autre que le français pour offrir du soutien ou traiter avec les clients qui ont besoin de services et de soutien dans une langue autre que le français.

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Our Values
At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.

Our Commitment to Diversity, Equity, and Inclusion
At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.

Helping to Make an Impact in Communities – TD Ready Commitment
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of C$1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities. Learn more: Canada | US | Europe & Asia Pacific