Senior Mobile Device Provisioning Specialist

🏗 We're Hiring: Senior Mobile Device Provisioning Specialist

📍 Location: United Arab Emirates (Remote)

🕒 Employment Type: Full-Time

💼 Experience Level: Mid-Level to Senior

🌐 Work Arrangement: Fully Remote

About Us

We are a construction-focused organization committed to delivering complex projects through operational excellence, disciplined project management, effective collaboration, and secure technology operations. Our distributed teams work across Project Management, Construction, Engineering, Procurement, Commercial, Legal, Finance, Human Resources, Design, Quality, HSE, Consultants, Contractors, Suppliers, Logistics, Administration, Information Technology, and Executive Leadership.

We rely on dependable mobile technology to support field operations, project coordination, workforce communication, document access, safety reporting, and business continuity across our projects and corporate functions. We aim to maintain a secure, standardized, and efficient mobile device environment that enables employees and authorized third parties to work productively from offices, construction sites, remote locations, and project facilities.

The Role

We are seeking an experienced Senior Mobile Device Provisioning Specialist to manage and optimize the provisioning, configuration, deployment, enrollment, maintenance, and lifecycle management of corporate mobile devices across the organization. The successful candidate will oversee the preparation and delivery of smartphones, tablets, rugged mobile devices, and other supported endpoints used by office personnel, project teams, site engineers, supervisors, field workers, consultants, and authorized contractors.

This role will be responsible for ensuring that mobile devices are configured according to approved technical standards, security policies, user requirements, and operational needs. The specialist will coordinate with IT Support, Endpoint Management, Information Security, Network Infrastructure, Procurement, Human Resources, and business stakeholders to streamline device onboarding, enforce mobile security controls, maintain accurate inventory records, and resolve provisioning issues.

The ideal candidate will have strong practical experience with mobile device management (MDM), enterprise mobility management (EMM), unified endpoint management (UEM), automated enrollment, application deployment, mobile security, device compliance, and IT service management processes.

Key Responsibilities1. Mobile Device Provisioning and Configuration

• Manage end-to-end provisioning for corporate smartphones, tablets, rugged handheld devices, and other supported mobile endpoints.
• Prepare devices for new employees, existing users, project teams, temporary personnel, consultants, and authorized contractors.
• Configure device operating systems, security settings, network profiles, enterprise applications, email access, collaboration tools, and approved productivity software.
• Apply standardized device configuration profiles based on user roles, departments, project assignments, operational requirements, and security classifications.
• Maintain consistent provisioning procedures across supported device manufacturers, operating system versions, and hardware models.
• Validate device functionality, connectivity, application availability, and security compliance before handover.
• Troubleshoot setup failures, enrollment errors, configuration conflicts, and activation issues.
• Maintain repeatable provisioning processes that reduce manual effort and improve deployment consistency.

2. Mobile Device Management and Enrollment

• Administer mobile device management platforms and associated enterprise mobility management capabilities.
• Enroll corporate-owned and approved personally owned devices in accordance with organizational policies.
• Configure automated enrollment and zero-touch deployment capabilities where supported by the selected platform and device manufacturer.
• Manage device enrollment tokens, enrollment profiles, ownership classifications, and assignment workflows.
• Configure device restrictions, compliance policies, configuration profiles, and application deployment settings.
• Monitor enrollment status and resolve devices that fail to register, synchronize, or receive required policies.
• Maintain accurate mappings between users, devices, management records, and assigned organizational assets.
• Support integration between mobile management platforms, identity providers, directory services, endpoint security tools, and IT service management systems.

3. Identity, Access, and Authentication

• Configure approved identity and authentication settings required for secure access to corporate resources.
• Support single sign-on (SSO), multifactor authentication (MFA), conditional access, and device-based access controls.
• Coordinate with Identity and Access Management teams to ensure that mobile access aligns with user permissions and organizational requirements.
• Validate access to corporate email, collaboration platforms, document repositories, enterprise applications, and approved cloud services.
• Apply appropriate controls for managed applications, authentication sessions, device certificates, and secure access profiles.
• Support timely device and access changes following employee onboarding, transfers, role changes, and departures.
• Investigate authentication and enrollment issues involving identity synchronization, expired certificates, access policies, or device compliance status.

4. Mobile Security and Compliance

• Enforce approved mobile security baselines covering device encryption, screen locks, authentication, operating system versions, and security updates.
• Configure compliance policies that identify rooted or jailbroken devices, unsupported operating systems, disabled security features, and other policy violations.
• Support application protection policies, secure data handling, and separation of corporate and personal information where applicable.
• Coordinate with Information Security to address mobile security findings, vulnerabilities, and configuration weaknesses.
• Apply approved controls for data loss prevention, corporate data access, device restrictions, and secure application usage.
• Support remote locking, selective corporate data removal, and full device wiping when authorized and appropriate.
• Investigate suspected device compromise, unauthorized configuration changes, suspicious enrollment activity, and potential data exposure.
• Escalate security incidents in accordance with established incident response procedures.
• Maintain provisioning configurations in line with organizational security standards and applicable UAE requirements.

5. Application Deployment and Mobile Software Management

• Package, publish, assign, update, and remove approved enterprise applications through supported management platforms.
• Manage application deployment for business productivity, communication, project management, document control, field reporting, safety, and construction operations.
• Configure managed application settings, permissions, update policies, and access requirements.
• Validate application compatibility with supported device models, operating system releases, and organizational configurations.
• Coordinate application testing and pilot deployments before organization-wide releases.
• Troubleshoot failed installations, application crashes, licensing issues, configuration errors, and update failures.
• Maintain an inventory of approved mobile applications and their deployment requirements.
• Work with application owners and vendors to resolve technical issues and maintain reliable access to business-critical tools.

6. Device Lifecycle and Asset Management

• Manage the mobile device lifecycle from procurement coordination and initial receipt through provisioning, assignment, maintenance, reassignment, and retirement.
• Maintain accurate records of device serial numbers, IMEI identifiers, asset tags, models, operating systems, ownership, assigned users, and lifecycle status.
• Coordinate with Procurement and Finance to verify device orders, delivery records, warranty coverage, replacement requirements, and asset costs.
• Track device stock levels, available inventory, spare devices, replacement units, and equipment assigned to projects.
• Establish standardized device naming, labeling, tagging, and asset registration procedures.
• Coordinate device returns, reassignment, secure wiping, redeployment, and disposal in accordance with approved procedures.
• Identify missing, unassigned, duplicate, obsolete, or unsupported devices and coordinate corrective actions.
• Support periodic physical and electronic asset reconciliations with relevant teams.