Senior Network Engineer

The Senior Network Engineer will lead network infrastructure operations and deployment projects across multiple client environments within a Managed Service Provider (MSP). This role requires strong expertise in both server and cloud infrastructure, network design and configuration, and the troubleshooting of complex connectivity and security issues. The successful candidate will serve as the Level 3 technical escalation point, oversee network and physical security system deployments, improve operational workflows, and proactively lead client projects while mentoring junior engineers.

Tasks and Responsibilities:

Network Engineering & Technical Operations

• Core Infrastructure Management: Design, configure, and troubleshoot ISP, Firewall, Switching, and Wi-Fi solutions across a multi-client MSP environment.
• Physical Security & Surveillance: Manage and deploy IP-based physical security systems, including Access Control and Surveillance systems. Lead effort on onboarding these technologies from current teams.
• Voice & Communication: Oversee the configuration and call flow designs for VoIP systems.
• DNS & Domain Security: Manage DNS records, registrar migrations, and certificate renewals. Create a consolidation strategy and execute it.
• Power Management: Configure and monitor UPS and PDU battery backup systems to ensure business continuity.
• Serve as the technical subject matter expert (SME) and provide guidance and support to other team members.

Operational Leadership & Process Improvement

• Team Coordination: Work alongside the Network Team Manager to oversee the daily operations, ensuring incidents and requests are assigned, prioritized, and resolved within SLA.
• Escalation Point: Act as the technical backstop for Level 1/Level 2 Service Desk engineers regarding network connectivity, VPN issues, and infrastructure outages.
• Workflow Optimization: Analyze current network operations to identify bottlenecks. Provide suggestions on improvements to be implemented.
• Project Oversight: Assist in scoping and supervising network deployment projects (e.g., office move-ins, hardware refreshes) to ensure they are delivered on time and to standard.
• Independently manage and execute client projects from planning through completion, with minimal supervision.
• Make key technical decisions and take ownership of project deliverables.
• Coordinate with the design team to develop project outlines and determine the appropriate equipment and technical requirements.
• Oversee network infrastructure projects, including warehouse network deployments and equipment planning.
• Support the team's overall project execution and technical operations without requiring constant direction or hand-holding.

Personal Traits

• Proactive: Takes full ownership of projects and actively automates routine tasks
• Flexible: Handles shifting priorities across multiple client environments
• Attention to detail: Incorporate the word blueberry during your reply to this job.
• Calm Under Pressure: Methodically troubleshoots network outages and high-severity escalations
• Collaborative: Mentors L1/L2 engineers and communicates effectively across teams

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, Network Engineering, or a related field
• 5+ years of senior-level network engineering experience in a Managed Service Provider (MSP) or multi-tenant environment handling concurrent client networks.
• Tier 3 Escalation: Proven track record acting as the final technical escalation point (L3) for Service Desk teams (L1/L2) to resolve complex connectivity, VPN, and infrastructure outages.
• Physical Security Onboarding: Direct experience inheriting, deploying, and integrating physical security technologies from legacy or external teams.
• Advanced communication skills: Required, particularly for coordinating with clients, internal teams, and stakeholders.
• Strong technical expertise, independent decision-making, and the ability to guide other engineers are essential.

Work Location: WFH with the Philippines

Work Schedule: 8 PM - 5 AM l 9 PM - 6 AM, PH time, Mon-Fri

Work Perks and Benefits:

• Rice Allowance
• Internet Allowance
• Overtime Pay
• Holiday Pay
• 25% Night Differential
• Perfect Attendance Bonus
• 20 days Paid Time Off per year (1.67 days earning every month)
• HMO for Employee with PHP 160,000 Maximum Benefit Limit
• HMO for Dependents with PHP 140,000 Maximum Benefit Limit
• Group Life Insurance
• Annual Merit Increase (with terms and conditions)
• 13th Month Pay
• Mid-Year Bonus (with terms and conditions)