Senior Operations Manager

Senior Operations Manager

Location: Philippines – Remote (US Business Hours)

Job Type: Fulltime – 100% Remote

Overview

HIKINEX is seeking an adaptable, hands-on Senior Operations Manager to oversee daily operations, team output, account coverage, and departmental efficiency. Depending on your expertise and company priorities, you will be assigned to lead a specific team or function—such as Sales, Recruiting, Accounts, Agent Management, Training, Accounting, Marketing, or IT.

The ideal candidate is a versatile leader experienced in managing high-performing teams in a fast-paced, remote setting—capable of building scalable processes, enforcing operational standards, and driving consistent KPI attainment.

Key Responsibilities

• Department & Team Management: Oversee daily operations, productivity, attendance, workload distribution, team performance, and escalations across your assigned department.
• Account & Capacity Management: Manage agent assignments, account coverage, resource allocation, and PTO backfills to maintain seamless operational continuity.
• Performance & Quality Assurance: Establish and monitor KPIs, audit operational workflows, ensure compliance with company standards, and address performance gaps.
• Training & Development: Oversee onboarding, coaching, certifications, and continuous performance improvement initiatives.
• Process Optimization: Develop SOPs, streamline workflows, identify operational bottlenecks, and implement solutions to elevate efficiency and service quality.
• Reporting & Business Alignment: Track departmental metrics, productivity, operational costs, and business outcomes, delivering regular updates and recommendations to senior leadership.
• Cross-Functional Leadership: Partner with leadership and peer department heads to execute company-wide initiatives and pivot quickly as business priorities evolve.

Qualifications

• 3–5+ years of management experience, ideally within B2B Outbound Sales, Recruiting/Staffing (Agency, RPO, or BPO), or high-growth service operations.
• Strong professional background or hands-on leadership experience in at least one core function: Sales, Recruiting, Training, Accounting/Finance, Software Development/IT, Marketing, or Client/Agent Management.
• Proven track record managing remote teams, tracking KPIs, overseeing account operations, and driving departmental performance.
• Experience serving US-based clients or leading teams aligned with US business operations (strongly preferred).
• Hands-on familiarity with modern operational tech stacks—such as HubSpot, Bullhorn, Loxo, Apollo.io, LinkedIn Recruiter, or comparable CRM/ATS and departmental platforms.
• Excellent written and verbal English communication skills (Portuguese is a plus).
• Strong analytical, problem-solving, organizational, and decision-making abilities, with the confidence to enforce accountability in a remote environment.

Role Scope & Flexibility

This position extends beyond Sales and Recruiting. Because HIKINEX operates dynamically across multiple client and internal functions, candidates must be open to leading or transitioning between different departments based on their strengths and evolving operational priorities. High ownership, adaptability, and cross-functional agility are essential to succeeding in this role.

Join Us

Become part of a dynamic team where your contributions are valued, your ideas are heard, and your growth is supported. At H!KINEX, we offer not just a job, but a career path with opportunities to learn, grow, and work alongside industry leaders.