Senior Partner Solutions Sales & Adoption Manager

Job Description

The Role

The purpose of this role is to accelerate adoption and commercial value creation across Collinson's partner-facing products, tools and services. Acting in a business development-style capacity within Partnerships, the role will identify, shape, sell and drive opportunities for partners to adopt digital products including (but not limited to) Lounge Management Solutions (LMS), Waitlist, Partner Portal, Data Services, Integrations and other partner-related capabilities that enhance operational efficiency, partner engagement, customer experience and portfolio performance.

The role will work closely with regional Partnership Managers, wider regional Partnerships teams, Product, Value Proposition, Commercial, Operations, Data, Technology, Marketing and other relevant functions to build a clear pipeline of opportunities, support partner conversations, develop compelling propositions and coordinate implementation plans that drive measurable adoption and usage across the global partner portfolio.

A key focus will be translating product and service capabilities into partner-relevant value propositions, ensuring that opportunities are prioritised based on commercial impact, partner need, operational readiness and strategic fit. The role will also help establish repeatable approaches, engagement materials and adoption frameworks that can be deployed consistently across regions, whether through a regional, centralised or global operating model, while feeding regional requirements, partner feedback, market insight and adoption barriers into Product and Value Proposition teams to help evolve Collinson's digital product roadmap.

Key Responsibilities

• Work with regional Partnership Managers, wider regional Partnerships teams and cross-functional stakeholders to identify partners and markets where Collinson's products, services and digital capabilities can create commercial, operational or strategic value.
• Build and manage a pipeline of adoption and growth opportunities, progressing prospects from identification through partner engagement, proposition development, commercial alignment and implementation support.
• Support partner conversations and business reviews by positioning relevant tools and services in a way that addresses partner priorities, improves engagement and strengthens long-term relationships.
• Sell and drive partner adoption of LMS, Waitlist, Partner Portal, Data Services and other partner-facing digital products, tools and services within the allocated region, ensuring partners understand the value, use cases and benefits of each proposition.
• Translate product capabilities into clear, partner-facing propositions, including use cases, benefits, adoption materials and business case inputs to support decision-making and implementation.
• Coordinate across Product, Commercial, Operations, Data, Technology, Finance, Marketing and regional Partnerships teams to ensure opportunities are qualified, prioritised and delivered effectively.
• Ensure opportunities are assessed against commercial potential, partner need, implementation feasibility, regional priorities and wider Travel Experiences strategy.
• Track pipeline progress, adoption levels, partner feedback, barriers to implementation, product usage and commercial outcomes, working with partners and internal teams to optimise usage once products are adopted and providing clear reporting and actionable insight to leadership and relevant teams.
• Capture partner requirements, regional needs, market insights and feedback on product functionality, feeding these into Product and Value Proposition teams to support ongoing product evolution and ensure regional insight informs future roadmap priorities.
• Help develop repeatable engagement approaches, playbooks and best practice materials that support consistent adoption across regions and partner segments.

Knowledge, Skills and Behaviours

Essential

• Commercially minded, proactive and highly collaborative, with the ability to spot opportunities, influence stakeholders, manage cross-functional delivery and support growth and adoption of partner-facing solutions across the Travel Experiences ecosystem.
• Experience in business development, partnerships, partner success, payments, product adoption, account management or a related commercial role, ideally within travel, airport experiences, technology-enabled services or B2B environments.
• Strong commercial acumen with the ability to identify opportunities, assess value potential and build compelling partner propositions.
• Proven ability to engage external partners, understand their priorities and influence adoption, usage and optimisation of products, services, digital tools or operational solutions.
• Good understanding of product-led growth, partner enablement, implementation planning and adoption management.
• Comfortable working with data and insight to prioritise opportunities, track performance, monitor adoption and identify barriers to growth.
• Excellent stakeholder management skills, with the ability to work effectively across regional Partnership Managers, wider regional teams and central functions including Product, Value Proposition, Commercial, Operations, Data, Technology, Finance and Marketing.
• Strong communicator, able to translate product capabilities and operational requirements into clear, partner-facing messages and internal recommendations.
• Highly proactive, organised and delivery-focused, with the ability to manage multiple opportunities through a structured pipeline.

Desirable

• Experience selling digital products, platforms or tools (highly desirable).
• Experience in the airport ecosystem, lounge operations, travel experiences or partner-facing digital tools.

Reward & Benefits: What's in it for me?

We want our people to feel recognised, supported and able to thrive both at work and beyond it.

We offer a competitive reward package designed to support your financial, physical and mental wellbeing, alongside opportunities to learn, develop and be recognised for the contribution you make. Benefits vary by role and location, and full details will be shared as part of the application process.

Equal opportunities: Our commitment to inclusion

Collinson Group is an equal opportunities employer. We welcome applications from people of all backgrounds, identities and experiences, and believe that different perspectives make our business stronger.

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.