Senior Partner Success Director

Role Description The Senior Partner Success Director is a part-time, hybrid role based in Sharjah Emirate, United Arab Emirates, with flexibility for some work-from-home. This role is responsible for building and maintaining strategic relationships with airline partners, logistics operators, and other key stakeholders to ensure long-term mutual success. Day-to-day responsibilities include overseeing partner onboarding, monitoring performance against agreed metrics, and coordinating cross-functional teams (operations, commercial, and customer experience) to resolve partner issues. The Senior Partner Success Director will develop and execute partner success plans, lead business reviews, identify growth opportunities, and ensure alignment with the airport’s expansion and service excellence goals. The role also involves preparing executive reports, supporting contract negotiations, and contributing to strategic initiatives that enhance the airport’s position as a leading aviation and logistics hub.

Qualifications

• Strong skills in stakeholder management, relationship building, and account management, with the ability to work effectively with diverse internal and external partners.
• Experience in aviation, logistics, transportation, or related infrastructure sectors, with an understanding of airport operations and commercial ecosystems.
• Capabilities in strategic planning, business analysis, and performance management, including setting KPIs, tracking partner success, and driving continuous improvement.
• Excellent communication, negotiation, and presentation skills, with the ability to influence decision-makers and lead partner business reviews.
• Proven experience leading cross-functional initiatives, coordinating with operations, commercial, finance, and customer experience teams.
• Comfort with hybrid work models, strong self-management, and the ability to manage priorities across part-time hours while meeting commitments.
• Bachelor’s degree in Business, Aviation Management, Logistics, or a related field; advanced degree or relevant professional certifications are an advantage.
• Prior leadership experience in partner success, key account management, or commercial roles at airports, airlines, or logistics organizations is highly beneficial.
• Demonstrated commitment to inclusive, non-discriminatory collaboration and respect for diverse cultures and backgrounds.