Senior Payroll & Reporting Specialist

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging.

We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs.

Overview:

• Workstyle: Remote

This is a remote position; however, to be eligible for hire, candidates must reside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include:

• AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.

• Reports to: Senior Manager, Payroll
• Travel Expectations:
  • Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.
• Physical Requirements/Demands:
  • This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
• Application Period Disclosure:
  • We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration.

What we’re looking for:

• 3–5 years of progressive payroll experience processing complex, multi-state payrolls (multi-entity experience preferred)
• Proven experience independently running end-to-end bi-weekly payroll processing, off-cycle adjustments, severance, and commission calculations
• Advanced Excel capabilities (pivot tables, lookups, SUMIFS, large dataset handling, and reconciliation template building)
• Demonstrated proficiency with Workday Payroll and reporting tools, including hands-on experience with system testing and release validation
• Strong analytical and mathematical skills with a track record of executing payroll balancing, variance analysis, and month-end reconciliations
• Deep functional knowledge of payroll compliance, tax treatments, and agency notice triage
• Demonstrated ability to exercise independent judgment on non-routine payments, verifying source data before finalizing transactions
• Preferred: Certified Payroll Professional (CPP) or equivalent certification; hands-on experience with payroll tax registrations and agency notice administration

Who this role isn't for:

• Someone who relies on step-by-step documentation for every scenario; this role requires applying sound reasoning and verification to novel, non-standard payroll situations
• An operational processor who passes open-ended questions upstream; when escalating complex issues, you are expected to bring researched background, sources, and a recommended solution
• Someone looking for a high-volume, multi-layered department with extensive backup; given our lean structure, you must take end-to-end ownership and proactively manage capacity risks
• Anyone uncomfortable with direct cross-functional collaboration or presenting substantiated technical/business logic to Finance, HRIS, and vendor partners

What you’ll do:

• Execute bi-weekly multi-state, multi-entity payroll runs end-to-end—including on-cycle, off-cycle, severance, bonuses, and commission payouts—within established controls
• Audit and reconcile payroll-impacting changes (new hires, terminations, compensation updates, garnishments) against source systems to guarantee data integrity
• Perform independent reasonableness checks and source-data verifications for final wage and leave payout calculations prior to payment release
• Build, run, and analyze recurring pay registers, deduction audits, tax withholding checks, and retro/adjustment reports using Workday and advanced Excel
• Lead assigned payroll system/process projects, workflow configurations, and Workday testing, providing substantiated rationale for technical updates
• Research and resolve complex payroll tickets independently, escalating unresolved risks to the Senior Manager with documented context and recommended solutions
• Triage agency tax notices, resolving routine matters independently and supporting quarterly tax account reviews under Senior Manager direction
• Maintain, document, and update standard operating procedures (SOPs), audit evidence, and verification logs for non-routine payroll transactions

How you’ll be measured:

• 100% timely and accurate execution of bi-weekly multi-state payroll runs and reconciliation deliverables
• Rigor and quality of independent verification applied to non-routine calculations, preventing downstream errors or audit gaps
• Timely completion, testing accuracy, and adoption of assigned Workday system projects and process improvement initiatives
• Effective risk management, proactive capacity flagging, and high-quality escalation packages (research + proposed solution) provided to leadership

How you’ll make a difference:

As a Senior Payroll & Reporting Specialist, you ensure that every team member across our multi-state, multi-entity organization is paid accurately and on time. Operating within our lean payroll function, your independent judgment, analytical precision, and proactive problem-solving safeguard Custom Ink's operational controls and payroll integrity. By owning system enhancements, streamlining workflows, and building strong cross-functional partnerships, you directly support organizational compliance and enable our teams to move forward with confidence.

Compensation:

Custom Ink is committed to pay transparency and providing fair, equitable compensation in line with market standards and role expectations.

• For this salaried, exempt position, the pay range is $70,000- $93,000. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays.
• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being.
• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners.
• Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits.
• Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments.
• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law.

We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process.

You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities.

However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work.

If you require assistive technology as a disability accommodation, please notify careers@customink.com in advance so we can consider appropriate, legally compliant accommodations.

Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team.

Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify.

Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.

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