Senior Platform Engineer

Description

About the Company

ARC is a rapid-growth enterprise technology company. Since launching in late 2021 to serve frontline workers, ARC has become a category-defining device management solution and trusted partner to some of the world’s largest enterprises, including Walmart, lululemon, Gap, ShipBob, and several global leaders in supply chain and logistics. ARC was born out of ChargeItSpot, the consumer-facing tech company that pioneered phone charging solutions starting in 2012.

Through smart lockers integrated with proprietary software, ARC stores, secures, and charges the company-owned handheld devices (made by Zebra, Honeywell, and others) that frontline workers rely on every day for package scanning, inventory lookup, task management, mobile point of sale, and more. Clients turn to ARC because managing and maintaining enterprise mobile devices post-purchase is harder than it looks. Devices go missing (approx. 25% annually), stop working, or run out of power, costing payroll time, money, and productivity. ARC virtually eliminates these issues, ensuring devices are functional, charged, and accounted for – while improving productivity and experience for teams on the ground.

Market demand for ARC has been overwhelming. Device management has been a massive unmet need for decades, and ARC – backed by a decade of technical expertise and a homegrown patent portfolio – is uniquely positioned to solve it.

ARC’s Mission

Minimize Device Waste. Maximize Worker Productivity. Make Life Easier.

ARC’s Vision

Be the unrivaled leader in physical device management. With more than 25,000 ARC units expected to be deployed by 2030, ARC will simplify life for more than 1 million frontline workers every day.

Want to learn more? See the work we’re doing with Sam’s Club and Walmart Canada, as well as a recent investment to accelerate our next phase of growth.

About the Team

At ARC, we surround ourselves with independent thinkers who are detail-oriented and customer-obsessed. Our clients have routinely called us “the most talented team they’ve ever worked with.” We value determination, resourcefulness, imagination, and follow-through. We want people who are ready to get things done.

Our focus is fierce, but it’s not all hard work. We take time to get to know each other through a daily game of Jeopardy, meals together, and nights out for karaoke. We operate a hybrid work model, with most team members working in the office a couple of days a week, and the rest remotely.

Our Core Values

• We do what we say we will do.
• Details matter. A lot.
• Bias for action.
• Customer obsession.
• Diversity and authenticity.
• No ego. Only outcome.
• Think big.

Requirements

About the Role

ARC by ChargeItSpot is seeking a Senior Platform Engineer to design, build, and maintain the core platform services our engineering teams rely on. This role owns the CI/CD pipelines, infrastructure automation, GitOps workflows, and observability tooling that keep deployments fast and reliable, along with the KubeEdge orchestration tooling that runs on ARC kiosks. Reporting to the Lead Site Reliability Engineer, you will work closely with SRE, QA, operations, and development teams to support scalable and secure environments.

Responsibilities

• Design, build, and maintain core platform services used by engineering teams.
• Architect and enhance CI/CD pipelines to ensure fast, reliable, and repeatable deployments.
• Build automation for infrastructure provisioning, configuration, and lifecycle management.
• Build observability tooling capabilities, including reporting, alerting, and logging.
• Implement and maintain GitOps workflows (ArgoCD) for configuration and deployment consistency.
• Create reusable tooling, frameworks, and templates that accelerate developer productivity.
• Collaborate closely with SRE, QA, operations, and development teams to support scalable and secure environments.
• Manage and build KubeEdge orchestration tooling for our kiosks.
• Establish platform best practices and documentation for internal teams.
• Troubleshoot CI/CD, platform services, and infrastructure issues impacting the engineering organization.

Qualifications

• 8+ years of experience in Platform Engineering, DevOps, or Infrastructure Engineering.
• Strong expertise in Kubernetes, containerization, and cloud-native architectures.
• Proficiency with Infrastructure as Code (Terraform preferred).
• Experience building and maintaining CI/CD pipelines using modern tools (GitHub Actions, GitLab, etc.).
• Strong scripting/automation skills in Bash, Python, or Go.
• Hands-on experience implementing GitOps practices using ArgoCD or Flux.
• Familiarity with logging, monitoring, and alerting tools used across engineering teams.
• Strong understanding of cloud services (AWS/Azure/GCP) and distributed system fundamentals.
• Ability to design reusable platform components and improve developer experience.
• Excellent communication and collaboration skills across cross-functional engineering groups.

Preferred Qualifications

• Experience working on edge devices or IoT platforms.

Location

This is a hybrid position.We are headquartered in Philadelphia, PA and the team operates on East Coast US business hours. Candidates are expected to work 2-3 days/week in the office and the team commits to working in the office together.

Benefits

• Stock options
• Health, dental and vision insurance
• Health Care FSA
• 401k plan with matching company contributions
• Paid time off
• Hybrid environment

Why Join Us

We’re building something ambitious and doing it with collaboration, conviction, and purpose. The team gels in a way that is special. Our alchemy is rooted in realness, curiosity, appreciation for each other’s differences, celebration for each other’s strengths, and a trust that fosters open feedback when we see an opportunity to do something better.

If you have the unique combination of skill and qualities we are looking for, please submit your resume at https://experiencearc.com/careers. We’d love to hear how you’d like to contribute and be part of the journey.

ARC by ChargeItSpot is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, marital status, or any other status protected by applicable federal, state, or local law.