Senior Product Manager - Utilities

At 3-GIS, the Product Manager for Utilities will play a key role in strengthening our position in the utilities market by working closely with customers, sales, and internal teams to ensure our products align with real-world operational needs. This role is highly customer-facing and focused on deepening our domain understanding of utilities workflows, supporting both existing customers and new sales opportunities, and helping transition customer-specific customizations into scalable, reusable product capabilities. This is an ideal role for someone who enjoys working directly with customers, translating real-world problems into product requirements, and helping evolve an existing product suite rather than building entirely new products from scratch. Duties and responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Customer Engagement & Industry Understanding: · Serve as a primary product point of contact for utilities customers, building a strong understanding of their operational workflows, challenges, and priorities · Develop and maintain domain knowledge across electric, gas, and other utility network management practices · Act as the internal advocate for utilities customers, ensuring their needs are understood and appropriately represented Customization to Core Product Integration: · Work with existing customers to capture, refine, and document requirements for existing customizations · Translate customer-specific implementations into scalable, broadly applicable product capabilities · Partner with engineering to ensure new functionality is designed to meet general market needs rather than single-customer use cases · Help define acceptance criteria and validate that delivered features meet both customer and product standards Product Requirements & Backlog Management: · Create clear and actionable product requirements, including functional and non-functional specifications · Work with Product Owners and engineering teams to prioritize enhancements, defects, and customer-driven initiatives · Balance competing priorities across customer commitments, product health, and strategic direction Sales & Pre-Sales Support: · Support new sales efforts by participating in customer discussions, demonstrations, and solution alignment · Help articulate how 3-GIS products meet utilities industry needs, even as offerings continue to evolve · Provide input into proposals, RFP responses, and solution positioning Cross-functional Collaboration: · Collaborate closely with engineering, support, services, and sales to ensure alignment across delivery and customer expectations · Support go-to-market messaging by providing utilities-specific insights and use cases · Work with services and support teams to understand implementation challenges and recurring customer issues Market & Product Assessment: · Contribute to ongoing assessment of the utilities market, including customer needs, competitive positioning, and product viability · Provide input into product strategy, including identifying gaps, risks, and opportunities · Evaluate when existing functionality should be enhanced, standardized, or retired Required Qualifications: · Bachelor’s degree in GIS, Computer Science, Engineering, or a related field · 5+ years of experience in product management, business analysis, consulting, or a customer-facing technical role · 5+ years of working knowledge of electric utility network operations including how utilities use GIS for asset management, field operations, and network documentation · Experience working with customer requirements and translating them into technical specifications · Familiarity with GIS platforms (Esri preferred) · Strong communication and stakeholder management skills · Ability to work across technical and business teams · Ability to operate effectively in evolving product and market conditions · Strong problem-solving abilities and a proactive, results-oriented mindset. Preferred Qualifications: · Experience with utility network models or asset management systems · Experience working with customized enterprise software environments · Familiarity with SaaS or enterprise software product lifecycle · Experience supporting sales or pre-sales engagements · Working knowledge of electric utility network operations in the gas & water domain including how utilities use GIS for asset management, field operations, and network documentation Working conditions: This position operates in a professional office environment. This role requires routine use of standard office equipment such as computers, phones, and copiers. This role may require up to 35% travel (customer sites, industry events, internal collaboration). Physical requirements: The physical requirements outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position. This is a largely sedentary role. This is a remote work-from-home position.