Senior Product Manager, Value realization

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Join a world-class marketing organization creating the best possible engagement experience for millions of members.

Humana is a $100+ billion, Fortune 50, healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States—seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.

To help deliver on this mission, we are seeking a Senior Product Manager to drive the delivery of new reporting requirements for Next Best Action (NBA) and to assist with measurement tracking across the program. This is a hands-on execution role that turns the measurement strategy into shipped, trusted reporting by partnering closely with development, data science, and analytics teams.

Reporting to and in partnership with the Lead Product Manager, NBA Measurement & Reporting, you will translate measurement and reporting needs into well-defined requirements, manage the backlog with the development teams, and help track NBA measurement across business outcomes, model performance, and operational metrics. You will focus on delivery execution—ensuring requirements are clear, dependencies are managed, and reporting is validated—while building proficiency in developing and executing product strategy.

Role Responsibilities

Requirements & Delivery Execution

• Translate measurement and reporting needs into well-defined requirements, writing clear epics, features, user stories, and acceptance criteria for the development teams.

• Drive delivery of new reporting requirements with the development teams, serving as the day-to-day product point of contact throughout the build cycle.

• Manage and prioritize the reporting backlog, ensuring the most valuable items are ready for development and sequenced by business impact and dependency.

• Participate in agile ceremonies— sprint planning, backlog refinement, reviews, demos, and retrospectives—clarifying requirements and unblocking issues as they arise.

• Manage dependencies and risks, tracking progress, adjusting plans as needed, and escalating when timelines or scope are at risk.

Measurement Tracking & Reporting Support

• Assist with measurement tracking across NBA, helping monitor business KPIs / NBA effectiveness, model performance, and operational metrics.

• Support the KPI and metric framework by ensuring metrics are captured accurately and consistently and are clearly defined for each audience.

• Validate reporting and dashboards against acceptance criteria before release, confirming data is accurate, consistent, and decision-ready.

• Generate and maintain regular reports and dashboards to track progress and surface actionable insights for the LPM and stakeholders.

• Help maintain documentation of metric definitions, reporting logic, and processes to support knowledge transfer and consistent measurement.

Stakeholder & Cross-functional Collaboration

• Partner with development, data science, and analytics teams to align on requirements, evaluation approaches, and how outputs roll up into reporting.

• Gather requirements from business stakeholders and upstream teams, accurately representing their needs in backlog items and delivery plans.

• Provide regular progress updates, demoing features, gathering feedback, and managing expectations to keep stakeholders aligned.

• Build and maintain relationships across Marketing, Digital, call center (CCC), and IT partners to support smooth delivery of reporting capabilities.

Insights & Continuous Improvement

• Use a data-informed approach to identify what is and isn’t working in reporting and recommend improvements.

• Critically evaluate information to identify flawed or misleading data and maintain objectivity when interpreting results.

• Identify opportunities for enhancement and contribute to idea canvases and business cases to expand measurement and reporting capabilities.

• Apply increasing product expertise to solve problems, interpreting guidance on only the most complex tasks as proficiency grows.

Critical Success Factors

• Execution-oriented: Gets things done and keeps delivery moving; balances “perfect” against “good enough to launch and learn.”

• Detail-oriented and rigorous: Ensures requirements are clear and metrics are accurate, consistent, and well-defined.

• Business-value focus: Connects reporting work back to the decisions and outcomes it enables.

• Strong communicator: Communicates proactively so stakeholders and dev teams are never surprised by delays or changes.

• Adaptable: Handles ambiguity, changing priorities, and setbacks with a continuous-learning mindset.

Use your skills to make an impact

Required Qualifications

• Education: Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field.

• Experience: 3–6+ years of product management or product owner experience, including hands-on delivery of a product, reporting, or analytics capability, preferably in a complex, regulated environment (Healthcare, Financial Services, or comparable).

• Delivery Execution: Proven ability to translate needs into clear requirements and partner with development teams to ship—backlog management, user stories, and acceptance criteria.

• Measurement & Critical Evaluation: Working knowledge of KPIs/OKRs and measurement concepts; able to help track metrics, interpret analyses objectively, and validate reporting.

• Collaboration: Ability to build cross-functional relationships and gather requirements across data science, analytics, and business teams.

• Product Acumen: Experience with agile methodologies, backlog management, and PI Planning participation.

• Technical Fluency: Awareness of modern technology and data/analytics concepts and the ability to translate technical concepts for non-technical stakeholders.

• Product Delivery Proficiency: Knowledge of Systems Development Life Cycle, Waterfall, and Agile Development Methodologies; working knowledge of Azure DevOps (ADO) and Jira Align.

Preferred Qualifications

• Product or agile certification (e.g., CSPO, SAFe, PMP, or equivalent).

• Familiarity with BI and reporting tools (e.g., Power BI).

• Experience partnering with data science or engineering teams to deliver reporting and measurement capabilities.

• Thrives in highly collaborative projects, effective at building consensus, and has the ability to navigate ambiguity.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$104,000 - $143,000 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-01-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.

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Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.