Senior Program Manager Regional Services

Fully Remote • 41st Street - Everett, WA 98203

• Salary Range: $99,476.48 - $109,947.68 Salary
• Position Type: Full Time
• Job Shift: Any
• Education Level: Master's Degree

Volunteers of America is a non-profit organization operating in Western Washington for over 125 years. Our Christian roots drive us to put our faith into action for the benefit of every member of the community. We celebrate our unique perspectives that allow us to better serve and uplift our community – and each other.

This full-time, salaried position is responsible for the overall management and leadership of regional services including the Greater Columbia, North Sound, and Salish Regional Crisis Lines (RCLs). This position oversees all aspects of staff management and program development and works closely with department leadership to continually review policy, procedures, training, and business practices to ensure meeting funder contractual obligations. This position represents VOA Western Washington at applicable regional meetings and provides after-hours consultation as needed to support program staff.

Principal Activities

• Responsible for all performance management requirements for program staff
• Institute retention and motivational strategies to continually energize staff
• Implement recruitment, engagement, and retention strategies to enhance workforce development
• Proactively monitor shift schedules including identifying gaps in coverage and work with Staff Supervisors to identify trends and mitigate overtime costs and counselor burnout
• Engage in program development, implementation, data evaluation, and formal reporting
• Work collaboratively with the senior leadership team to ensure contractual requirements and deliverables are met
• Project management to ensure compliance with deadlines
• Perform quality controls and monitor contractual KPIs
• Develop and implement long-term goals in alliance with the agency strategic plan
• Ensure exceptional customer service and effective, efficient operations
• Establish and maintain funder and community partner relationships
• Responsible for audit and accreditation program deliverables
• Contribute to an environment that focuses on ensuring integrity, respect, and accountability
• Other duties as assigned

Benefits

We believe that taking care of our team is essential to fulfilling our mission. We offer a comprehensive and competitive benefits package designed to support your well-being as a full-time employee.

• Vacation and Sick Time: Vacation up to 200 hours, Sick time up to 108.64 hours
• Competitive compensation
• Holidays: 9 paid per year + 2 paid floating holidays
• Medical, Dental, and Vision
• Health Savings Account (HSA)
• Flexible Savings Account (FSA) medical & dependent care
• Free Employee Assistance program
• 403(b) Retirement Plan matching
• Professional Development opportunities

Qualifications

We’re looking for candidates who bring the skills, experience, and qualifications needed to succeed in the role and contribute to our team.

• Master’s degree in behavioral science, human services, social work, counseling, or related field
• Agency Affiliated Counselor Registration is required within 30 days of employment, or equivalent, and must remain in active status during employment
• Five (5) years of recent, related experience, including (3) years of supervisory experience
• Ability to attend in-person meetings throughout the Puget Sound Region of Washington State
• Fluency in English (oral and written)
• Professional demeanor and composure
• Strong problem-solving and information-gathering skills
• Superior communication skills to convey information clearly and effectively

Home Office Technology Requirements

• High-Speed Internet: Minimum download speed of 100Mbps and upload speed of 10Mbps. To ensure smooth workflow, you will be required to provide a recent internet speed test result as proof
• Secured Wired Connection: A direct wired connection to the internet using a secured ethernet cable is mandatory. Wireless connections (WiFi) are not allowed due to potential security risks and performance limitations
• No Satellite Internet: Satellite internet service providers such as HughesNet, Starlink, or Visat are not supported due to latency issues that can negatively impact service delivery

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and all employment-related decisions are made without consideration of individuals’ race, sex, age, national origin, disability status or any other protected characteristic.

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