Senior Roaming Engineer / Troubleshooting

Tele2 Latvia is now looking for Senior Roaming Engineer / Troubleshooting

What we offer in return:

• high-quality health insurance and all social guarantees from the first working day;
• paid mobile communications and home internet from the first working day and after 6 months - special discounts for family members as well;
• the possibility to use flexible starting and ending time of the working day, depending on the specifics of the work;
• addition holidays for children;
• quarterly, yearly and "bring a friend" bonus;
• possibility to work in a hybrid model (remote/on-site);
• in cooperation with IKEA - opportunity to improve the remote workplace at home;
• regular courses and trainings;
• free parking and closed bicycle storage near the office;
• employee discounts for goods in Tele2 client centers and a special points system;
• Go3 Television with a special employee discount;
• delicious office coffee, tea and milkshakes, Tuesdays with fruits and Fridays with sweets;
• specially prepared gifts on Christmas;
• opportunity to train and develop your professional muscles in an international environment within a value-based company culture;
• get to know your colleagues better by participating in company and your department's team building events;
• job in the first well-being office in Latvia with all that's necessary for a productive work.

This role is meant for you if you have:

• Strong knowledge of mobile telecommunications networks and roaming technologies.
• Experience in troubleshooting complex roaming issues and analyzing network incidents.
• Understanding of CS/PS Core, SS7 signaling, roaming charging systems, and roaming fraud.
• Ability to analyze network problems, identify root causes, and develop effective technical solutions.
• Strong collaboration and communication skills to work with internal teams, vendors, and international roaming partners.
• A proactive, analytical, and solution-oriented mindset.

Your main tasks will be:

• Ensure the stability and proper functioning of roaming services across the Baltics and Sweden, including IoT and Sponsored Roaming.
• Investigate and resolve roaming incidents, customer complaints, monitoring alarms, and roaming partner requests.
• Analyze complex network issues in cooperation with CS/PS Core teams, SS7 providers, Data Clearing Houses, vendors, and roaming partners.
• Support roaming charging systems and fraud prevention activities.
• Provide expert troubleshooting support to the team during service testing, helping resolve complex roaming issues and validate solutions.
• Maintain the overall health of roaming functionality and ensure reliable customer access to supported technologies and roaming services.

Salary: from 2300 EUR (gross)

If you find this offer interesting, then apply! To apply for the vacancy, please fill in the application form by clicking - apply now.

N.B. Thank you for your response and please note that we will contact candidates who will be directed for second recruiting round. We guarantee confidentiality.

Due to the fact that the vacancy involves work with critical infrastructure, in compliance with the requirements of regulatory enactments and in accordance with the procedures specified therein, candidate's compliance check may be performed before signing of the employment contract. Compliance check may include processing of candidate’s personal data and sharing candidate’s information with the respective governmental authority for checking the candidate’s criminal records and ability to work with restricted or classified information. More information in the Tele2 Privacy Policy, which is available at Tele2 customer service centers and https://www.tele2.lv/tele2-privatuma-politika/.