Senior Sales Consultant

Job Family

Sales & Client Management

Career framework job title

Senior Sales Consultant

Level

3

Role job title

Sales Enablement & Partner Manager

Role overview

NHS Shared Business Services (NHS SBS) has ambitious growth objectives and a commitment to increasing the value and impact it delivers to the NHS. To support these ambitions, the Growth Directorate requires robust sales enablement, commercial insight, partner engagement and governance capabilities that help improve sales effectiveness, performance management and strategic collaboration.

Reporting to the Head of Sales Intelligence & Enablement, the Sales Enablement & Partner Manager will play a key role in supporting the effectiveness and performance of the Growth Directorate through a combination of sales operations, commercial insight, Salesforce optimisation, partner engagement and commercial governance activities.

The role will act as a central point of coordination across Growth teams, helping to ensure opportunities, pipeline activity, reporting, forecasting, partner engagement and commercial processes are effectively managed and continuously improved. The role will also be pivotal in the development of a coordinated approach to managing NHS SBS's strategic partner relationships, creating visibility, structure and engagement across key partner organisations.

Success in the role will come through improving commercial insight, strengthening governance, driving adoption of sales tools and processes, coordinating strategic partner engagement and enabling Business Development, Account Management and Bid teams to perform more effectively.

This is a highly visible role requiring strong analytical capability, relationship management skills, commercial awareness and the ability to influence and collaborate across multiple stakeholder groups.

Role responsibilities & accountabilities

What will they be doing?

Sales Enablement & Commercial Operations

• Lead the administration, optimisation and continuous improvement of Salesforce and related commercial systems.
• Drive adoption of CRM processes and best practice across the Growth Directorate.
• Develop and maintain dashboards, reporting tools and self-service analytics that improve visibility of performance and pipeline activity.
• Produce regular sales, renewals, pipeline and forecasting reports for Growth Directorate leadership.
• Analyse commercial performance trends and provide insight to support decision-making.
• Support sales forecasting, bookings tracking and pipeline management activities.
• Identify opportunities to streamline sales processes through automation and improved ways of working.
• Develop scalable reporting and governance solutions that improve productivity and data quality.
• Maintain accurate commercial performance data and reporting frameworks.

Commercial Governance & Performance Management

• Support governance processes across pipeline, forecasting, renewals and commercial decision-making activities.
• Coordinate reporting and assurance activities relating to sales performance, commercial opportunities and customer renewals.
• Monitor CRM compliance, data quality and process adherence.
• Support the production of leadership reports, board reporting and performance insight packs.
• Work collaboratively with Finance, Commercial, Marketing and Growth teams to ensure consistency and accuracy of reporting.
• Support continuous improvement initiatives across the Growth Directorate.

Partner Relationship Management

• Act as a central point of coordination for NHS SBS's strategic partner engagement activities.
• Build and maintain positive working relationships with key contacts across partner organisations.
• Develop and maintain stakeholder maps, engagement plans and relationship records for strategic partners.
• Coordinate regular engagement and governance meetings with partner organisations.
• Ensure actions, commitments and opportunities arising from partner discussions are tracked and progressed.
• Maintain visibility of partner engagement activity across NHS SBS.
• Support the development of a coordinated and consistent approach to partner management.

Growth & Market Intelligence

• Gather and communicate market intelligence, partner insight and commercial intelligence to Growth Directorate colleagues.
• Support Business Development Directors, Account Directors and Bid teams through data, insight and reporting.
• Identify trends and opportunities that may support future growth initiatives.
• Facilitate connections between NHS SBS stakeholders and partner organisations where appropriate.
• Support the identification of collaborative opportunities that may strengthen NHS SBS's growth ambitions.

Stakeholder Engagement & External Representation

• Build effective working relationships across NHS SBS business units.
• Act as a key liaison between Sales, Finance, Commercial, Marketing, Delivery and leadership teams.
• Support the planning and coordination of partner events, forums and engagement activities.
• Represent NHS SBS at partner meetings, industry events and networking activities when required.
• Act as an ambassador for NHS SBS and the Growth Directorate.

Essential skills and experience

What strengths, skills and experience are needed to do this role?

Knowledge & experience

• Experience in sales operations, sales enablement, commercial operations, business support, partner management or stakeholder management roles.
• Demonstrable experience of CRM administration and optimisation, ideally Salesforce.
• Experience developing reporting, dashboards and commercial performance insights.
• Strong data analysis and reporting capabilities.
• Experience coordinating activity across multiple stakeholder groups.
• Experience managing competing priorities within a fast-paced commercial environment.
• Experience driving process improvement and operational efficiencies.
• Strong commercial awareness and understanding of sales performance drivers.

Attributes/qualities (soft skills)

· Highly organised with strong attention to detail.

· Strong analytical and problem-solving skills.

· Excellent relationship-builder and stakeholder manager.

· Confident communicator with the ability to engage stakeholders at all levels.

· Collaborative and team-oriented approach.

· Proactive and self-motivated with a continuous improvement mindset.

· Strong influencing skills and ability to drive outcomes without direct authority.

· Curious, adaptable and commercially minded.

· Comfortable balancing detail with strategic objectives.

· Resilient and able to manage multiple priorities simultaneously.

Qualification(s) or technical skills

· Degree-level qualification or equivalent professional experience.

· Strong Microsoft Office skills, particularly Excel and PowerPoint.

· Strong understanding of data management, reporting and business processes.

· Experience working with commercial reporting and forecasting methodologies.

Desirable skills and experience

It would be great if they had…

· Experience within the NHS, healthcare or wider public sector.

· Experience using Salesforce reporting, dashboards and automation tools.

· Experience supporting Business Development, Account Management or Commercial teams.

· Experience working with strategic partners, technology vendors or service providers.

· Understanding of public sector procurement and commercial processes.

· Experience managing stakeholder engagement programmes.

· Experience using CRM platforms and reporting tools.

· Experience in sales operations, revenue operations or commercial enablement functions.

· Familiarity with organisations such as Oracle, Salesforce, Microsoft, SAP, Infosys, CGI or similar strategic partners.

· Experience delivering process automation or business improvement initiatives.