Senior Service Desk Engineer

Senior Service Desk Engineer

£58,000–£65,000 | Hybrid | Financial Services

SR2 are supporting a growing UK financial services organisation looking for a Senior Service Desk Engineer to join their IT Service Delivery team.

We're looking for someone who enjoys being the go-to person for technical challenges, takes pride in resolving complex issues and is always looking for ways to make IT services better.

This isn't just about fixing day-to-day IT problems. You'll have real ownership across incident management, infrastructure support, Microsoft 365 and service improvements, helping to keep business-critical systems running smoothly.

It's a brilliant opportunity for someone with a strong service desk background who wants to remain hands-on technically while getting involved in wider infrastructure and IT operations.

What you'll be doing

• Taking ownership of technical incidents from initial investigation through to resolution, including major incidents and escalations.
• Troubleshooting issues across hardware, software, networks, servers and business applications.
• Managing and supporting Microsoft 365 environments, including user accounts, email, security and access management.
• Supporting workplace technologies, including laptops, devices, remote access and endpoint security.
• Proactively monitoring systems, identifying potential issues and preventing service disruption.
• Working with internal teams and external suppliers to resolve complex technical problems.
• Supporting system changes, releases and ongoing improvements to IT services.
• Investigating recurring incidents, identifying root causes and implementing long-term fixes.
• Maintaining accurate IT documentation, asset records and service management tickets.

What we're looking for

• A strong background in IT support, service desk engineering or systems administration.
• Excellent troubleshooting skills across Microsoft environments, networks, hardware and applications.
• Hands-on experience with Microsoft 365 administration, including email, user management and security.
• Knowledge of VPNs, endpoint protection, servers and cloud technologies.
• Experience working with ITSM tools such as Jira, ServiceNow or similar.
• A good understanding of ITIL, incident management and problem management.
• Confidence managing escalations, communicating with stakeholders and taking ownership of technical issues.
• Someone proactive, technically curious and passionate about delivering a great IT service.

Experience within financial services or another regulated environment would be a bonus, but isn't essential.