Senior ServiceNow Package Consultant - SC Clearance Required

At IBM Consulting UK FutureNow, you’ll build a career at the forefront of hybrid cloud and AI, working with leading clients across the public and private sectors. You’ll collaborate with top industry professionals, gain hands on experience with cutting edge technologies, and deliver solutions that create real business impact. From day one, you’ll work on meaningful, high profile programmes that stretch your skills and accelerate your growth. We invest heavily in you—supporting continuous learning, in demand skills development, and long term career progression. You’ll thrive in a flexible, inclusive environment that values curiosity, encourages reinvention, and recognises what makes you unique. We offer: Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group pension plan through salary sacrifice. As a Senior ServiceNow Package Consultant at IBM, you will provide senior consultancy and delivery expertise across complex UK public-sector ServiceNow programmes. You will act as a trusted client advisor, translating business and operational requirements into secure, scalable and maintainable ServiceNow solutions aligned with platform best practice and public-sector standards. You will work closely with senior stakeholders, architects, developers and delivery teams to lead solution design, implementation and continuous improvement across the ServiceNow platform. Key Responsibilities Lead requirements gathering and translate complex business needs into ServiceNow solutions, user stories and functional designs. Act as a senior ServiceNow advisor, providing guidance on platform capabilities, best practice and process optimisation. Lead solution design and implementation across ServiceNow applications, workflows, automation and integrations. Support the full delivery lifecycle from discovery and design through testing, deployment and post-go-live support. Facilitate client workshops and communicate effectively with technical and senior non-technical stakeholders. Provide leadership within Agile delivery teams, supporting planning, refinement, reviews and retrospectives. Champion configuration-first, upgrade-safe solutions and minimise unnecessary customisation. Ensure solutions meet IBM, client and UK public-sector security, governance and compliance requirements. Produce high-quality functional and technical documentation and support knowledge transfer. Identify opportunities for platform optimisation, automation and wider ServiceNow transformation. Mentor junior consultants and contribute to continuous improvement and delivery best practice. Maintain and comply with UK SC Security Clearance requirements for sensitive public-sector programmes. * Proven experience delivering ServiceNow implementations, configurations and enhancements in enterprise environments. * Strong knowledge of ServiceNow platform capabilities, workflows, automation and integrations. * Experience translating business and technical requirements into ServiceNow solutions and functional designs. * Understanding of ITSM processes, including Incident, Problem, Change, Request and Knowledge Management. * Experience working with ServiceNow modules and applications relevant to client requirements. * Strong stakeholder management and communication skills, with the ability to work with technical and non-technical audiences. * Experience working within Agile delivery environments and multidisciplinary teams. * Understanding of ServiceNow development and configuration best practices, including a configuration-first approach. * Experience with testing, deployment, troubleshooting and ongoing platform support. * Strong analytical and problem-solving skills with a focus on delivering practical, scalable solutions. * Experience working in UK public-sector or highly regulated environments is highly desirable. This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personal Security Controls referred to as National Security Vetting (NVS) may apply, this could include meeting the eligibility requirements for The Security Check (SC) or Developed Vetting (DV). * Experience delivering ServiceNow solutions within UK public-sector, government or highly regulated environments. * Experience across multiple ServiceNow modules, particularly ITSM, ITOM, CSM, HRSD or SPM. * Experience with ServiceNow integrations, APIs, data migration and third-party systems. * Knowledge of ServiceNow scripting, including JavaScript, Flow Designer and IntegrationHub. * Experience supporting ServiceNow platform upgrades, releases and continuous improvement. * Strong understanding of ITIL practices and service management principles. * Experience working with enterprise architecture, security, governance and technical assurance processes. * Ability to lead client workshops and provide ServiceNow consultancy and recommendations. * Experience working within large-scale transformation programmes and multidisciplinary delivery teams. * Knowledge of ServiceNow development standards, application lifecycle management and best-practice configuration. * Experience with Agile, Scrum or DevOps delivery methodologies. Desirable Certifications * ServiceNow Certified System Administrator (CSA) * ServiceNow Certified Application Developer (CAD) * ServiceNow Certified Implementation Specialist - ITSM * ServiceNow Certified Implementation Specialist - ITOM * ServiceNow Certified Implementation Specialist - CSM * ITIL 4 Foundation * ServiceNow Certified Technical Architect (CTA)