Senior Specialist, Application
- Hiring from
- United States
- Work type
- Remote
- Posted
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Job Summary/Overview
The Senior Application Specialist is responsible for evaluating customer application requirements and providing technical quotations, proposal drawings, and product recommendations. This role serves as an experienced technical resource for customers, channel partners, sales, customer service, and internal teams, utilizing advanced product knowledge and application expertise to develop effective solutions. The Senior Application Specialist independently manages complex opportunities and provides technical guidance on specialized applications.
Essential Duties and Responsibilities
- Address and respond to sales opportunities by developing and delivering quotations, technical information, and proposal drawings for standard and complex customer applications.
- Evaluate customer requirements and assist Channel Partners and End Users in selecting the most appropriate product and solution for their application.
- Communicate and collaborate daily with internal and external customers via phone and email to clarify technical requirements, provide project updates, and develop effective application solutions.
- Provide advanced technical support and engineering product expertise to Customers, Account Managers, Customer Service, and other internal stakeholders.
- Contribute to department workflow management and customer responsiveness by accurately logging quotations, managing priorities, and maintaining timely follow-up on opportunities.
- Manage large, complex, or specialized opportunities by collaborating with planning, sales, end users, customers, customer service, engineering, and production to ensure accurate and timely project execution.
- Follow up on completed quotations as required to support sales efforts, improve quote conversion rates, and drive revenue growth.
- Determine and set pricing for specialized products in accordance with corporate guidelines and established pricing practices.
- Support customer service activities as needed, including resolving technical product and application inquiries.
- Conceptualize, develop, and price custom projects and proposals to deliver intelligent motion solutions. Modify drawings or coordinate with engineering to create and revise drawings as required.
- Consult with customers to gather and evaluate technical requirements, application parameters, and design preferences to develop effective solutions.
- Provide customers and distributors with application guidance and technical consultation through phone and email communications, including pre-sale recommendations and occasional aftermarket support.
- Develop and provide engineering with detailed scopes of work and technical requirements upon customer approval of proposals.
- Maintain accurate records and archive completed proposals and supporting documentation for future reference.
- Evaluate incoming quote requests and prioritize work based on customer requirements, project complexity, business impact, and requested delivery timelines.
- Perform other related duties as assigned.
Knowledge, Skills, Competencies, and Abilities
- Advanced ability to read and interpret engineering drawings, specifications, and technical documentation.
- Strong knowledge of mechanical systems, application engineering principles, and manufacturing processes involving metal fabrication and machining.
- Proficiency with ERP and CRM systems, preferably Salesforce.
- Advanced proficiency with Microsoft Office and CAD software.
- Ability to analyze complex customer requirements and recommend effective technical solutions.
- Strong problem-solving and critical-thinking skills with the ability to work independently on complex assignments.
- Excellent organizational skills with strong attention to detail.
- Strong written and verbal communication skills with the ability to convey technical information to a variety of audiences.
Required Qualifications
- Associate degree in Engineering Technology or related field or 5+ years of equivalent technical experience required.
- 5+ years of experience supporting technical products, application engineering, quotations, proposals, or related functions.
- Experience interpreting mechanical drawings and specifications required.
- Experience with CAD software such as SolidWorks preferred.
- Experience creating technical quotations and proposals required.
- Experience supporting customized, engineered-to-order, or complex customer applications preferred.
About Columbus McKinnon:
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team!
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
