Senior Technical Writer and Training Officer

Rate: 300-350€/day

Remote

B2B

About the Role

We are seeking an experienced Senior Technical Writer and Training Officer to support the creation, maintenance and delivery of user-focused documentation, training solutions and digital adoption initiatives within a complex enterprise environment. The role works closely with business stakeholders, project teams and end users to ensure digital solutions are clearly understood and effectively adopted.

This position combines technical writing, learning and development, stakeholder engagement and documentation governance responsibilities. The successful candidate will contribute to knowledge sharing, user enablement and continuous improvement activities across business-critical information systems.

Responsibilities

• Develop, maintain and publish end-user documentation, including manuals, knowledge articles, FAQs, tutorials and quick reference materials.
• Create integrated online help content and user guidance for digital applications and information systems.
• Translate business and functional requirements into clear, accessible content for non technical audiences.
• Manage documentation lifecycle activities, including reviews, version control, publication processes and translation coordination.
• Collaborate with subject matter experts, project teams and technical specialists to ensure content accuracy and consistency.
• Design and deliver instructor-led and e-learning training programmes for information systems.
• Produce training materials such as presentations, practical exercises, assessments, case studies and reference guides.
• Develop interactive e-learning modules, video tutorials and screen-recorded learning content.
• Adapt training approaches to different user groups to maximise engagement and knowledge transfer.
• Support digital adoption initiatives through stakeholder engagement, user support, reporting and monitoring activities.
• Develop stakeholder maps, adoption dashboards and progress reports.
• Maintain documentation quality, accessibility and governance standards.
• Coordinate updates to training and documentation assets following system changes and new releases.
• Contribute to the continuous improvement of documentation, knowledge management and learning processes.

Requirements

• University degree equivalent to EQF Level 7 (typically Master's level or five years of higher education).
• At least 15 years of professional experience in IT environments.
• Experience producing end-user documentation for IT/ICT solutions, including manuals, FAQs and user guides.
• Strong knowledge of documentation governance, content management and documentation lifecycle practices.
• Hands-on experience with Confluence, SharePoint, Markdown, MadCap Flare and Adobe Technical Communication Suite.
• Advanced proficiency with Microsoft 365.
• Experience creating digital learning content and structured training programmes.
• Knowledge of Articulate 360, Adobe Captivate, Moodle and other e-learning or LMS platforms.
• Experience developing tutorials, interactive learning content and training exercises.
• Excellent technical writing, communication and stakeholder management skills.
• Ability to explain complex technical concepts to non-technical audiences.
• Strong organisational skills, attention to detail and ability to work effectively both independently and within multidisciplinary teams.
• Experience working in international, multicultural and multilingual environments.
• Very good command of English or French (minimum B2 CEFR).
• Commitment to confidentiality, ethics and data protection requirements.

Preferred Qualifications

• Knowledge of HTML, HTML5, CSS and JavaScript.
• Experience with Camtasia, Adobe Premiere Rush or similar video editing and screen recording tools.
• Experience creating accessible multimedia documentation and learning content.
• Experience supporting documentation and training for large-scale grant management or public-facing information systems.
• CompTIA CTT+ certification.
• ATD Certified Professional in Talent Development (CPTD).
• ECQA Certified Technical Writer certification.
• IAAP Certified Professional in Accessibility Core Competencies (CPACC).

To get a better idea of the project you could be a part of, start a discussion with our EDUROM consultant: just click "Easy Apply".

Your application will go to EDUROM Recruitment, part of the EDUROM Group. We acknowledge that moving on to a new job or challenge has a great impact on your professional, but also your personal life. And we believe you can make a great CAREER CHOICE, based on a WELL-INFORMED decision. Through honest discussions and relevant interviews, our HR consultants promise to assist you in this time period.