Senior Tour Executive

Location: Ho Chi Minh City, Vietnam

Industry: Travel & Tourism

Employment Type: Full-Time

Work Arrangement: Remote

About the Role

We are looking for a proactive and detail-oriented Tour Executive to join our growing travel and tourism team in Vietnam. The ideal candidate should have experience in the tourism industry, strong communication skills, and the ability to coordinate travel arrangements while delivering excellent service to customers and partners.

Key Responsibilities

• Handle tour bookings, reservations, and travel arrangements for customers.
• Coordinate with hotels, transport providers, tour guides, and other travel suppliers.
• Prepare tour itineraries, quotations, and travel packages based on customer requirements.
• Manage customer inquiries and provide timely responses regarding bookings and travel services.
• Communicate with local suppliers to confirm availability, rates, and service arrangements.
• Monitor booking confirmations, payment status, cancellations, and amendments.
• Ensure all travel arrangements are accurate and completed within the required timelines.
• Resolve booking-related issues and coordinate with relevant teams to ensure customer satisfaction.
• Maintain accurate booking records, supplier information, and travel documentation.
• Support the operations team in delivering smooth and efficient travel experiences.

Requirements

• Minimum 2–3 years of experience in the travel and tourism industry.
• Fluency in Vietnamese is essential.
• Good English communication skills, both written and verbal.
• Knowledge of Vietnamese tourism destinations, hotels, tour operators, and local travel services.
• Good organizational, coordination, and problem-solving skills.
• Ability to manage multiple bookings and work within deadlines.
• Strong attention to detail and a customer-focused mindset.
• Proficiency in MS Office, email, and online booking systems.
• Ability to work independently in a remote working environment.

Working days-Monday-Friday & Saturday or SundayLocation-Ho chin Min City,VietnamApply now- hr@aahaas.com