Senior Transfer Agency Specialist

Job Title: Senior Transfer Agency Specialist

Location: UAE (Remote)

Employment Type: Full-Time

Work Arrangement: Fully Remote — 100% Work From Home

Level: Senior

About Us

We are seeking an experienced Senior Transfer Agency Specialist to oversee investor servicing, fund shareholder records, subscription and redemption processing, and transfer agency operations. The successful candidate will ensure accurate investor transactions, maintain reliable fund registers, and support compliance with applicable regulatory requirements and fund administration standards.

This fully remote role requires strong knowledge of transfer agency operations, investor onboarding, fund accounting coordination, transaction processing, and investor record management. The ideal candidate will demonstrate exceptional attention to detail, analytical skills, and the ability to coordinate effectively with fund managers, custodians, administrators, and investors.

Key Responsibilities

• Oversee daily transfer agency operations, ensuring accurate and timely processing of investor transactions and maintenance of shareholder records.
• Process and review subscriptions, redemptions, transfers, switches, distributions, and other investor-related transactions.
• Maintain accurate investor registers, account details, ownership records, transaction histories, and fund documentation.
• Coordinate investor onboarding, account opening, identity verification, and documentation reviews in collaboration with compliance teams.
• Support anti-money laundering (AML), know-your-customer (KYC), customer due diligence, and sanctions screening procedures in accordance with applicable requirements.
• Review subscription and redemption instructions to verify completeness, authorization, eligibility, and compliance with fund documentation.
• Monitor transaction cut-off times, dealing dates, settlement deadlines, and fund-specific processing requirements.
• Coordinate with fund managers, investment managers, custodians, depositaries, banks, and fund administrators to resolve transaction discrepancies.
• Reconcile investor account balances, cash movements, transaction records, and fund register information against relevant operational records.
• Investigate unmatched transactions, rejected instructions, payment discrepancies, and investor account exceptions.
• Support the calculation and processing of investor distributions, dividend payments, equalization adjustments, and other fund-related entitlements, where applicable.
• Review investor statements, transaction confirmations, capital account statements, and periodic investor reports for accuracy.
• Manage investor queries and service requests relating to account balances, transaction status, distributions, and documentation requirements.
• Maintain accurate records of investor communications, transaction approvals, supporting documents, and audit trails.
• Monitor outstanding documentation, pending transactions, unresolved exceptions, and overdue investor requests.
• Prepare daily, monthly, and periodic operational reports covering transaction volumes, processing status, reconciliation breaks, and service performance.
• Support fund launches, investor register migrations, account transfers, fund restructurings, and other operational change initiatives.
• Ensure transfer agency activities comply with applicable UAE regulatory requirements, fund offering documents, internal policies, and relevant data protection standards.
• Assist with internal and external audits by providing transaction records, investor documentation, reconciliations, and supporting evidence.
• Identify operational risks, recurring processing errors, and opportunities to improve workflows, controls, and service delivery.
• Contribute to the automation and standardization of investor servicing processes using approved transfer agency and fund administration systems.
• Provide guidance to junior team members and support training on transaction processing, investor records, and operational procedures.
• Perform all transfer agency, investor servicing, reporting, and coordination activities remotely through secure digital platforms.

Qualifications and Experience

• Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related discipline.
• At least 5–8 years of experience in transfer agency, fund administration, investor services, securities operations, or investment fund operations.
• Previous experience in a senior role within a fund administrator, asset management company, investment services provider, or financial institution.
• Strong understanding of subscription and redemption processing, investor register maintenance, capital activity, and fund transaction workflows.
• Experience supporting open-ended funds, closed-ended funds, private equity funds, hedge funds, or other investment structures.
• Knowledge of investor onboarding, KYC documentation, AML controls, sanctions screening, and customer due diligence procedures.
• Familiarity with fund documentation, investor eligibility requirements, dealing calendars, settlement arrangements, and distribution processing.
• Experience performing reconciliations, investigating transaction discrepancies, and maintaining accurate investor records.
• Knowledge of NAV-related processes and the interaction between transfer agency, fund accounting, custody, and investment operations.
• Proficiency in Microsoft Excel, transfer agency platforms, fund administration systems, and financial reporting tools.
• Familiarity with investor servicing platforms, workflow automation, and document management systems is an advantage.
• Understanding of applicable UAE financial services regulations and relevant international fund administration standards.
• Strong analytical, numerical, organizational, and problem-solving skills.
• Excellent written communication, stakeholder management, and customer service abilities.
• High attention to detail and the ability to handle confidential investor information securely.
• Ability to manage competing deadlines and work independently in a fully remote environment.
• Professional qualifications such as CFA, ACCA, CPA, CAIA, or relevant investment operations certifications are an advantage.
• Reliable internet connectivity and a secure home-working environment suitable for handling sensitive financial and investor information.

Key Performance Indicators (KPIs)

• Transaction Accuracy: Maintain accurate processing of subscriptions, redemptions, transfers, and other investor transactions.
• Processing Timeliness: Complete transactions within agreed service-level targets and fund dealing deadlines.
• Investor Register Accuracy: Maintain complete, consistent, and up-to-date shareholder and investor records.
• Reconciliation Quality: Minimize unresolved differences between investor records, transaction data, and cash movements.
• Compliance and Documentation: Ensure investor files and transaction records meet applicable KYC, AML, and regulatory requirements.
• Exception Resolution: Resolve transaction discrepancies and investor account issues within established timelines.
• Investor Service Quality: Deliver timely, accurate, and professional responses to investor and stakeholder inquiries.
• Audit Readiness: Maintain complete documentation, reliable audit trails, and accurate operational records.
• Process Improvement: Reduce manual errors, processing delays, and recurring operational exceptions.
• Remote Productivity: Meet operational targets while maintaining confidentiality, accuracy, and accountability in a fully remote setting.

What We Offer

• Competitive compensation based on qualifications and professional experience.
• 100% remote work with no routine office attendance required.
• Opportunities to work with international investment funds and asset management professionals.
• Professional development and access to relevant fund administration training.
• A collaborative, technology-enabled, and performance-driven working environment.
• Opportunities to contribute to operational improvement, process automation, and investor service excellence.
• Career development opportunities within transfer agency, fund administration, and investment operations.

How to Apply

Interested candidates should submit an updated CV and a brief cover letter highlighting their transfer agency experience, investor servicing expertise, fund transaction processing capabilities, and achievements in operational control and reconciliation.

Email Subject Line: Application – Senior Transfer Agency Specialist (Fully Remote, UAE)

• We welcome detail-oriented professionals who demonstrate strong investment operations knowledge, analytical thinking, and a commitment to accurate investor records, efficient transaction processing, and exceptional service in a fully remote working environment.