Senior Veeva Technical Analyst

Proxiad SEE is an IT consulting and software development company, part of Proxiad Group France. Operating in Bulgaria and North Macedonia, we employ over 250 professionals skilled in various sectors: healthcare, finance, e-commerce and retail, transport & logistics, and procurement. We are also the company behind two software solutions for office work – our workplace management software, Desk Buddy, and our performance management software, GROW.

About the role:

The Senior Technical Analyst, CRM/Field Systems will be responsible for supporting our client's commercial and medical teams with the configuration, deployment, and maintenance of Veeva Vault CRM and its integrations with other systems, as well as ensuring effective day-to-day CRM administration, user support, data management, and continuous improvement of CRM-related processes.

Key Responsibilities:

• Plan, design, configure, test, and deploy CRM enhancements based on business requirements and best practices.
• Troubleshoot and resolve issues related to functionality, data quality, integration, and performance in coordination with managed services support resources. Manage issue triage, ticket logging and tracking, and escalation processes, maintaining troubleshooting documentation and identifying recurring issues and opportunities for improvement.
• Manage CRM user administration activities, including user onboarding, access management, and ongoing user support, ensuring efficient and standardized processes.
• Develop and maintain system configuration, process, and operational documentation, ensuring appropriate knowledge transfer and documentation updates following enhancements and project implementations.
• Develop and deliver CRM systems training for new joiners, existing users, and new functionality or processes. Create, maintain, and continuously improve training materials, reference guides, and on-demand learning repositories.
• Monitor CRM data quality, investigate data issues, and coordinate corrective actions. Execute and validate data loads, bulk updates, and other data maintenance activities as required.
• Support the execution of CRM-related data privacy processes, including handling HCP data subject requests in accordance with GDPR requirements, and coordinate the tracking, and resolution of HCP/HCO master data change requests.
• Generate and maintain CRM views and reports to provide insights and recommendations on sales and marketing activities, metrics, and trends.
• Monitor and evaluate CRM usage and adoption of functionalities, as well as suggest improvements and optimizations.
• Collaborate with the Data/BI team to help interpret the CRM data model and leverage the CRM data to produce correct queries for reporting.
• Collaborate with cross-functional teams to ensure smooth integration and efficient operation of our technology platforms.
• Work with cross-functional teams on governance for future releases, backlogs, and prioritization.
• Stay updated on the latest platform features, releases, and best practices, and suggest adjustments in accordance with that.

Qualifications and Experience:

• Bachelor's degree strongly preferred, preferably in computer science, information systems, business administration, or related field. Platform certifications will be considered a plus.
• Recent and multi-year hands-on experience administering, configuring, and supporting Veeva CRM and/or Vault CRM.
• Experience with Veeva Align is a plus.
• Experience with Veeva PromoMats and/or Veeva MedComms is a plus.
• Experience in using Veeva Network or other master data management systems is a plus.
• Experience working with Data/BI teams leveraging CRM data is preferred.
• Experience with SharePoint Online and Office 365.
• Experience with ticketing and backlog management tools, such as JIRA, is strongly preferred.
• Experience developing and delivering systems training and creating end-user documentation is strongly preferred.
• Excellent communication, presentation, problem-solving, and analytical skills, with strong attention to detail and a structured approach to problem-solving.
• Ability to work independently as well as collaboratively in a fast-paced and constantly evolving team environment.
• Experience in an emerging pharmaceutical company is a plus.

Benefits:

• Hybrid work model with a minimum of two days per month onsite. Remote options available
• 25 days of paid annual leave
• Additional health insurance package (including dental and optical services)
• Language classes and L&D opportunities
• Internal recognition system with different levels of financial bonuses
• Team buildings, game nights, hikes and many other social events
• Food vouchers, presents for your work anniversary, birthday, etc., employee discounts

All applications will be treated with strict confidentiality.

Only short-listed applicants will be contacted.