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SERFF & Filing Administrator
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- Probably Worldwide
- Work type
- Remote
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Summary / Objective
The SERFF and Regulatory Filing Administrator prepares, submits, and tracks rate, rule, and form filings with state Departments of Insurance through SERFF, and manages LIO's non-SERFF regulatory filings, including state data calls, statistical reporting, and annual statement supplements and other recurring state reports. This role is the primary point of contact for filing status, regulator correspondence, and filing records, and supports timely product launches and ongoing regulatory compliance across LIO's admitted and excess and surplus lines companies.
Essential Duties & Functions
- Prepare and submit new and amended form, rate, and rule filings through SERFF in accordance with each state's filing requirements.
- Track each filing from submission through final disposition, and review filings for accuracy and completeness, including supporting documents, exhibits, certifications, and fees.
- Draft and submit responses to state objection letters and requests for information, coordinating with internal stakeholders to meet regulatory deadlines.
- Process filing fee payments and reconcile them to state invoices.
- Maintain libraries of approved forms and rates, and administer SERFF user access, company profiles, and contact information.
- Coordinate responses to state data calls, including wildfire, market conduct, and ad hoc Department of Insurance requests: interpret the request, gather and validate data from internal systems and business owners, prepare the submission, and meet the state's deadline.
- Prepare and submit statistical reporting to ISO, NISS, AAIS, and other statistical agents as required, and resolve data quality edits and error reports.
- Prepare annual statement supplements and other recurring state reports, coordinating with Finance and Actuarial on the underlying data.
- Document data sources, assumptions, and methods for each data call and report so submissions are repeatable and can be audited.
- Maintain a single calendar and status report covering SERFF filings, data calls, statistical reporting, and recurring state reports, along with organized records of submissions, correspondence, and approvals.
- Monitor state regulatory bulletins and changes to filing and reporting requirements, and notify stakeholders of developments that affect product timelines or reporting obligations.
- Retrieve filing histories, approvals, and prior regulatory submissions in support of internal audits and market conduct examinations.
- Recommend and implement improvements to filing and reporting templates, checklists, and workflows.
- Participate in special projects and other duties as assigned.
LIO LIFE — What We Value
- The Customer Lens -- Prioritizing our relationships, service, and needs of our customers.
- Innovative Thinking -- Fostering an environment that empowers and sustains bold thinking and actions.
- Balance -- Creating an inclusive, diverse, and holistic balance to meet our personal and professional needs.
- Simplicity -- Striving for simplicity in our service, products, and processes.
- Accountability -- Owning our results and learning from them.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working knowledge of SERFF and state rate, rule, and form filing requirements.
- Ability to compile and submit state data calls, statistical reports, and other recurring regulatory reports.
- Strong attention to detail and the ability to manage multiple deadlines concurrently.
- Clear, professional written communication suitable for regulatory correspondence.
- Sound data judgment: interprets what a regulator is asking for, finds the right source data, and validates it before submission.
- Advanced proficiency in Microsoft Excel (pivot tables, lookups, data validation) and proficiency in Word and PDF editing tools.
- Ability to collaborate across Actuarial, Finance, Claims, Technology, and Underwriting.
Required Education and Experience
- Bachelor's degree in business, insurance, finance, or a related field, or an equivalent combination of education and experience.
- Three to six years of experience in insurance compliance or regulatory operations, including hands-on experience with both SERFF filings and regulatory reporting or data calls.
Preferred Education and Experience
- Experience with other state filing portals, such as iFile.
- Experience with ISO, NISS, or AAIS statistical plans and edit reports.
- Familiarity with NAIC annual statement supplements, state-specific reporting requirements, rate filing concepts, and actuarial exhibits.
- Experience retrieving data from a data warehouse or reporting tool (for example, SQL).
- Experience with both admitted and surplus lines regulatory requirements.
- Experience with a compliance or filing management system.
Additional Eligibility Requirements (Certificates, Licenses, Required/Preferred)
- Professional insurance designation (AINS, CPCU, AIC, FLMI, or ACS) or progress toward one is preferred.
LIO Life — Our Benefits
LIO offers a comprehensive benefits package designed to support your health, financial security, and work-life balance. Benefits are effective on your date of hire.
- Medical, Dental, Vision, and Prescription coverage.
- Health Savings Account (HSA), Flexible Spending Account (FSA), and Dependent Care Assistance Program (DCAP).
- Employer-paid Life & AD&D, Short-Term Disability, and Long-Term Disability.
- Voluntary Life & AD&D insurance.
- 401(k) Retirement Savings plan.
- Flexible Time Off.
- Employee Assistance Program (EAP).
- Voluntary Pet Insurance.
- Career development and growth opportunities.
Work Environment
This position works in a professional office or approved remote setting. The role requires extended periods of computer use and occasional periods of heightened workload around regulatory deadlines, data call due dates, and product launches.
Position Type / Expected Hours of Work
This is a full-time position. Expected days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position may require extended hours based on business need.
Travel
Minimal travel.
EEO Statement
LIO Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
