Service Contract Coordinator - Remote

Work Flexibility: Remote

1st Shift

What you will do -

• Work with Sales Representatives and Customers to review and enter new Service Contract orders to ensure proper coverage is applied.
• Work with Finance Team to ensure correct billings are applied and update coverage due to contract changes.
• Provide support and research in the collection of overdue invoices.
• Work with Repair Team to ensure the system clearly indicates contract status or pricing agreement terms with clear start and end dates
• Work with cross divisional counterparts to ensure multi-division deals are properly processed
• Run ProCare specific territory reports
• Research past service contracts and provide historical data to Sales Reps and Customers.

What you need -

Required -

• 2+ years’ experience
• High School diploma or equivalent
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow

Preferred -

• Experience in SAP and Sales Force preferred.

United States of America Pay Ranges:

• Puerto Rico: $13.69 - $19.02 USD Hourly
• USN: $21.28 - $26.78 USD Hourly
• US5: $22.35 - $28.12 USD Hourly
• US10: $23.41 - $29.46 USD Hourly
• US15: $24.48 - $30.80 USD Hourly
• US20: $25.54 - $32.14 USD Hourly
• US30: $27.67 - $34.82 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

• Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

• Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

• Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

• Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.