Service Designer

Service Designer | £65,000 + Benefits | 12-Month Fixed-Term Contract | UK Wide / Hybrid SC Clearance Required

Are you passionate about creating user-centred services that deliver meaningful outcomes? We're supporting a major UK consultancy on the search for an experienced Service Designer to join a high-profile programme delivering complex digital transformation projects across the public sector.

This is an opportunity to work on large-scale initiatives that impact thousands of users, collaborating with multidisciplinary teams to design seamless, accessible and effective services from end to end.

Due to the nature of the work, active SC Clearance is required. Applications from candidates who do not currently hold SC Clearance cannot be considered.

The Role

As a Service Designer, you will play a key role in shaping and improving user journeys across complex services, ensuring solutions meet both user needs and organisational objectives.

You'll work alongside user researchers, business analysts, product managers, delivery teams and stakeholders to understand challenges, identify opportunities and deliver evidence-based service improvements.

Key Responsibilities

• Design end-to-end services across multiple touchpoints and channels.
• Map current and future-state service journeys.
• Facilitate workshops and co-design sessions with stakeholders and users.
• Apply user-centred design principles to solve complex business challenges.
• Translate user research insights into actionable service improvements.
• Create service blueprints, ecosystem maps and customer journey maps.
• Collaborate with delivery and technical teams to ensure services are practical and achievable.
• Contribute to service assessments and digital transformation initiatives.
• Champion accessibility, inclusivity and best practice design standards.

About You

We're looking for someone who can combine design thinking, stakeholder engagement and strategic problem-solving.

Essential Experience

• Proven experience working as a Service Designer within complex organisations.
• Strong understanding of Human-Centred Design and Government Digital Service (GDS) principles.
• Experience producing service blueprints, journey maps and design artefacts.
• Skilled at facilitating workshops and managing a wide range of stakeholders.
• Experience working within multidisciplinary Agile teams.
• Strong communication and presentation skills.
• Ability to influence senior stakeholders and drive service improvements.

Desirable Experience

• Public sector, central government or defence experience.
• Experience working within large-scale digital transformation programmes.

Familiarity with accessibility standards and service assessments.

What's on Offer?

• Salary of £65,000
• 12-Month Fixed-Term Contract
• Opportunity to work on nationally significant programmes
• Collaborative, supportive consulting environment
• Flexible hybrid working arrangements - London / Manchester / Newcastle / Bristol / Glasgow
• Excellent benefits package and professional development opportunities