Service Desk Analyst

Overview

We are seeking a Help Desk Analyst to provide first-line technical support for end users across a corporate environment. This individual will be responsible for troubleshooting hardware and software issues, supporting remote and onsite employees, onboarding new users, and ensuring timely resolution of service requests. The ideal candidate will have strong customer service skills, experience working in a fast-paced support environment, and familiarity with Microsoft technologies and remote support tools.

Key Responsibilities

• Serve as the primary point of contact for end-user technical support issues via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, application, and connectivity issues.
• Provide support for Windows-based systems, Microsoft Office 365, Exchange Online, web browsers, VPN technologies, and proprietary business applications.
• Utilize ServiceNow and remote support tools such as GoToAssist to manage and resolve incidents and service requests.
• Support both on-domain and off-domain users in office and remote work environments.
• Perform PC deployments, workstation setup, upgrades, replacements, data backups, and data restoration activities.
• Install, configure, and support desktop software and business applications.
• Diagnose and coordinate hardware break-fix activities, including warranty replacement processes with HP.
• Assist with onboarding new employees, including workstation setup, account access verification, and technology orientation.
• Document troubleshooting steps, resolutions, and customer interactions within the ticketing system.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain a high level of customer service while meeting established service level agreements (SLAs).

Required Qualifications

• 3+ years of experience in a Help Desk, Service Desk, Technical Support, or IT Support role.
• Experience supporting Windows operating systems and Microsoft Office applications.
• Hands-on experience with Office 365 and Exchange Online support.
• Familiarity with VPN technologies, including F5 and GlobalProtect.
• Experience using ticketing systems such as ServiceNow.
• Knowledge of software installation, troubleshooting, and desktop application support.
• Experience performing PC setup, deployment, backup, restoration, and migration activities.
• Understanding of hardware troubleshooting and break-fix support.
• Strong troubleshooting, customer service, and communication skills.
• Ability to support users with varying levels of technical proficiency.

Preferred Qualifications

• Bachelor's degree in Computer Science, MIS, Information Technology, or a related field, or equivalent work experience.
• 5+ years of experience in a Help Desk or Technical Support environment.
• Experience supporting enterprise environments with both remote and onsite users.
• Knowledge of computer maintenance, malware/virus remediation, and endpoint security practices.
• Understanding of data networking fundamentals, including TCP/IP, DNS, DHCP, and connectivity troubleshooting.
• Experience supporting backup and recovery solutions.

Technical Environment

• ServiceNow
• GoToAssist
• Microsoft Office 365
• Exchange Online
• Windows Operating Systems
• F5 VPN
• Palo Alto GlobalProtect
• HP Hardware
• Chrome Browser
• Desktop Imaging, Backup & Restore

Top Skills

• Help Desk / Service Desk Support
• Office 365 & Exchange Online
• ServiceNow Ticket Management
• Windows Desktop Support
• Software Installation & Troubleshooting
• VPN Support (F5 & GlobalProtect)
• Hardware Break-Fix
• PC Deployment & Migration
• User Onboarding
• Customer Service & End-User Support

Job Type & Location

This is a Contract position based out of St. Petersburg, FL.

The pay range for this position is $30.00 - $34.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

This is a Contract position based out of St. Petersburg, FL.

This position is anticipated to close on Nov 14, 2026.

This is a hybrid position in St. Petersburg,FL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.