Service Desk Engineer - Modern Workplace

Founded in 1988, Morrison is a leading global infrastructure manager, investing across the risk spectrum in both private and listed markets. Its purpose is to invest wisely in ideas that matter. It believes the best investments serve an enduring societal need and has a firm commitment to sustainability. Morrison manages approximately US$30 billion in consolidated assets on behalf of its clients. Morrison has one of the largest specialist infrastructure teams, with over 200 professionals operating across seven global offices in Sydney, Melbourne, Auckland, Wellington, New York, London, and Singapore. Morrison is a thematic-based investor focused on the global, long-duration verticals of energy transition, digitisation & connectivity, global mobility, aging population, and circular economy & resource constraints. It operates as a global firm with a local approach, adopting a one-team ethos, making its global expertise available to every investor, business, and community it meets. In this newly created position, you will be responsible for delivering consistent, high-quality IT support services to end users across Morrison’s global offices. This role operates within a structured ITIL-aligned service management framework, with accountability for triaging, resolving, and escalating incidents and service requests through the IT Service Portal. While the role includes hands-on onsite support in the local office (for example, devices, meeting rooms, Audio Visual (AV) and other workplace technology), it is fundamentally a global service role that supports users across all regions irrespective of location. The role reports to the Service Manager and is part of Morrison’s operational support function. It does not carry ownership for Microsoft 365 platform engineering, Entra ID administration, Azure administration, security configuration, or architectural design. Those responsibilities sit with specialist engineering roles. About the Role Your responsibilities will include, but not be limited to: Manage, triage, resolve and escalate incidents and service requests through the IT Service Portal in line with SLAs. Provide first and second-line remote and onsite support for Windows 11 devices, Microsoft 365 applications, peripherals and workplace technology. Configure, deploy and support end-user devices, including hardware replacements, rebuilds and lifecycle tasks. Support meeting room, Teams Rooms and AV technology, resolving connectivity, display and audio issues. Perform controlled access support activities such as password and MFA resets, escalating identity, policy and security configuration matters as required. Maintain accurate ticket notes, contribute to knowledge articles and identify recurring issues for problem management. Support users across global regions and collaborate with other Service Desk Engineers to provide consistent service coverage. About You To be considered for this position, you will ideally possess: Experience in IT support, service desk, desktop support or end-user computing. Strong troubleshooting skills across Windows 11, peripherals, Microsoft 365 and workplace technology. Customer-focused, organised and clear in communication, both written and verbal. Able to work independently onsite while following processes and escalation pathways. Desirable experience with Intune, Autopilot, Jamf, Teams Rooms, AV support, global support environments and knowledge documentation. Relevant certifications such as ITIL Foundation, Microsoft MD-102, Microsoft Teams Rooms training or CompTIA A+ are well regarded. Professional, approachable, calm under pressure and practical in problem solving. Why work for Morrison We pride ourselves on our values and our culture of working as whānau and supporting each other. The impact of what we do is important to us. We invest in environmentally sustainable companies and have a strong commitment to ESG. We offer flexibility and hybrid work so you can bring your best self to work each day. We offer competitive salary + incentives to reward your contribution to our success. We have a learning and development program with a focus on building internal capability and supporting your professional and personal development. Attractive paid parental leave and flexible leave options. Morrison is an equal opportunity employer, and we encourage people of all backgrounds to apply. Please let us know if you require any support or adjustments during the recruitment process. Morrison works with selected recruitment partners under formal agreements. We do not accept unsolicited resumes, and any such submissions will not be considered or give rise to any fee.