Service Desk IT Technician

Role:

Imagine this: it’s 9:00. A user in Germany can’t log in, a new colleague in Spain needs access to three systems, and a team in France reports that a business application is down. You fix the login, set up the access and open an incident for the application. By 9:30, everyone knows what is happening and most of them are working again.

We’re looking for a Service Desk IT Technician to support end users remotely across Europe and globally. You’ll be the first person users talk to, and very often the person who solves the problem.

What your days look like

You’ll receive and dispatch calls, and monitor services so you can spot issues early. You’ll support users remotely across Europe or worldwide, by phone, chat and remote tools.

In the ticketing system, you’ll handle incidents, tasks and service requests, and manage user access.

• Location: remote – ideally based in Istanbul (occasionally onsite presence is requested)
• Contract: permanent

Requirements:

• 2–3 years of experience in IT support or service desk
• Working knowledge of PCs, laptops, phones and peripherals, to troubleshoot issues remotely
• Working knowledge of standard systems and business software
• Basic networking skills (servers, switches, etc.)
• Familiar with ticketing system
• Strong spoken and written communication skills, with a friendly customer-facing attitude
• Fluent English and fluent Turkish

Benefits:

• Unlimited employment contract
• Onboarding program
• Buddy program
• Mobile working
• International job opportunities
• Ticket Restaurant (Edenred, Sodexo, UP)/ Meal Voucher
• Health/ Medical insurance
• Internal career development program
• Inflation allowance (TDA Allowance)

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.